Customer Service Representatives needed for an award-winning financial institution.

HIRING IMMEDIATELY!

Job ID: 23767
Pay Rate: $19.00 per hour
Work Arrangement: Hybrid
Work from Home On-Site in Boise, ID
(Only 2 days on-site per month required)
Location: Boise, ID
Employment Type: Contract-to-Hire

Kick off the next stage of your career with an award-winning financial institution that’s been voted the “Best Bank” by Money Magazine three years in a row and they’ve been recognized by Forbes as one of the Top 100 Best Employers to Work For. Their contact center functions almost like a virtual branch, where customers can get support on everything from online banking and balance inquiries to opening new accounts and more!
As a Customer Service Representative, you’ll be a critical member of a collaborative team that answers customer questions and resolves issues across eight states. You’ll build excellent subject matter expertise and a strong reputation for being a good listener and problem solver. They also have a strong “promote from within” policy and former CSRs have risen through the company to be trainers, leads, supervisors, and more!

What you’d be doing:

• Manage a high volume of inbound calls (75 – 100 a day)
• Have a consistent attitude of genuine care and desire to help
• Effectively and efficiently communicate with customers about their questions and concerns in a professional manner
• Use attention to detail skills to maintain accurate customer records by consistently updating the database
• Utilize a multi-screen computer setup efficiently

Who we are looking for: 

• People who thrive in customer-centric environments
• Since this an entry-level role in banking, we’re looking for strong customer service or administrative experience, especially within other contact centers; Banking experience is a bonus!
• Tech-savvy and able to navigate multiple screens and systems in a Microsoft Office environment
• Consistent attendance and punctuality (the adulting 101 stuff!)
• Exceptional communication skills, especially the ability to apply proper phone etiquette skills
• Eager to learn new software and apply information quickly
• Ability to pass a “soft pull” credit check (does not affect your credit score) and background check to be qualified to access sensitive customer information
• Tobacco-free, including vaping

Benefits that Parker Staffing offers to their Contract-to-Hire employees until accepting a FTE position with our client:

• Paid Sick/Safe Time (based on where allowable by law)
• Holiday pay
• Medical benefits with multiple plan tiers and Telemedicine access
• Employee Assistance Program (EAP)
• 401K with matching contributions

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.