Commercial Lines Account Manager

JOB SUMMARY

This position is responsible for providing prompt, accurate, courteous service to customers, producers and company personnel.

Essential Functions included but not limited to:

Grow and develop talents and insurance knowledge to highest level possible.

Provide, with a positive attitude, a high level of support in obtaining, maintaining, expanding and servicing commercial accounts.

Service Commercial Lines accounts as assigned and aid in collections.

Handle all renewals for accounts that are staying with incumbent carriers.

Review quotes that come from our Marketing Department and compare to renewal quote to see which is best. Work directly with Producer and Marketing Rep on this.

Process Renewal Analysis and any other information needed for Producer’s appointments with insureds and make appointments for these meetings, per agency procedures.

Collect premiums per established agency procedures.

Work directly with carriers/brokers to provide them with any information needed on renewals and/or changes being made to policy.

Prepare company submissions for renewal business quotes and prepare proposals of insurance, including visits to clients with producer when requested.

Prepare and process endorsement requests for Commercial Lines clients.

Prepare and process cancellations/reinstatements when required.

Prepare and process certificates of insurance occasionally as required within 24 hours of request.

Review all applications, policies, endorsements and audits for accuracy.

Invoice all premium-bearing transactions.

Notify producer of any unpaid balances on account and request appropriate actions be made according to agency collections procedure.

Prepare Auto ID cards, evidence of property, certificates, binders, and endorsements.

Email policies, and related documents to insureds as needed.

Maintain suspense items in a timely manner.

Participate in seminars and classes for skill and knowledge development, keep current on carrier forms and coverage changes.

Maintain all client activity in the agency automation system.

Service commercial lines accounts in a manner to eliminate gaps in coverage, thus reducing our E&O exposures.

Prioritize workload and/or request assistance as required.

Assist other agency departments in securing and/or providing information necessary to issue appropriate policies in their department for which we have a mutual client.

Assist Claims Department in providing coverage information, if needed.

Keep producers fully informed of all important activities on their accounts.

Assume other job responsibilities as assigned by producer or department manager.

JOB REQUIREMENTS AND QUALIFICATIONS

High school diploma or equivalent; college degree preferred. Knowledge of Applied/Epic management system or the equivalent and other computer systems and operations. Good listening skills, ability to prioritize, must pay attention to detail, and display the ability to work in a team environment with a great attitude. Detailed knowledge of commercial insurance lines of business and products in order to discuss coverages with insureds and insurance carriers. P & C License is required. Professional designation is a plus. 3 years of experience working a large book of business on various sized accounts in a very fast paced atmosphere.

The statements contained in this job description reflect the general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.