Role and Responsibilities:
The purpose of the role is to be the center of account information and providing excellent support to customers and internal team.

• Processes customer orders. Seeks approval on orders or requests that exceed authority.
• Ensures that all relevant parties receive confirmation that the order was processed.
• Reconciles back orders and provide stock status to customers/RSM/KAM and request any additional order add-ons
• Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email.
• Providing light tech support, order status, stock status, credit status, and general information
• Responsible for updating customer account records.
• Performs other department duties as assigned.
• Research, enter, and provide credit on shortages/damages/pricing as request by customer or sales team
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Qualifications and Education Requirements:

• High school diploma plus 3 years of experience in a customer-oriented or call-center role in a fast-paced environment.
• Technical skill in use of PC, Microsoft Office, and web-based applications

Preferred Skills:

• Adaptability
• Exceptional Telephone Etiquette
• Customer/Client Focus
• Results Driven
• Collaborates with Others
• Demonstrates Initiative
• Focuses on Detail

This position will be filling fast so please reach out if you are interested & qualified TODAY!
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf]]>