2 Jobs in Battle Creek, MI
HI-LEX North America is Hiring a Customer Service Representative Near Battle Creek, MI
HIA (Battle Creek) - Battle Creek, MI
Position Type
Full-Time
Job Shift
First Shift
DescriptionAssure Customer Orders are received, scheduled, produced, and shipped 100% On-Time
Essential Functions:
- Assure Customer Orders and shipping schedules that are received via EDI or manual methods are properly processed and recorded in Hi-Lex PLEX Enterprise Resource Planning System (ERP).
- Lead efforts to resolve any EDI transmission errors; promptly engaging the customer and/or other Hi-Lex departments as necessary (IT, Sales, Program Management, Accounting...).
- Work with manufacturing to assure production schedules support customer requirements.
- Monitor customer portals on a daily basis for any schedule changes, shortages, violations, and other.
- Work with the Material Planning team to assure component availability to support production planning.
- Actively support efforts to resolve any material shortages or quality issues. Lead customer engagement when shortages or quality issues prevent on-time delivery.
- When necessary, coordinate shipping expedites to minimize customer impact.
- Maintain accurate data and provide hands-on support to the Shipping Department; customer pick up times, volumes, packaging, labeling, special paperwork, etc...
- Manage any special customer specific labeling or reporting (ex; Toyota Kanban labels/reporting).
- Manage accurate and timely customer "Advanced Shipping Notices" (ASN) reporting.
- Manage customer packaging (expendable or returnable containers) inventory through life of the program.
- Monitor and report customer Delivery Scorecards, goal is 100% On-Time delivery.
- Maintain and execute a daily and weekly checklist of key job duties / activities.
- Embrace and support Hi-Lex Production Policy; Safety first, followed by Quality, Productivity, and Cost.
- Support 4S Excellence goals.
- Support long term strategies to assure business competiveness and growth.
- Contact with Logistics/ Transportation Carriers as necessary.
- Develop and mentor junior/ new Customer Service Reps.
- Compliance with all Hi-Lex work related policies.
- Rockwell Automation, Plex ERP Systems specialist.
- Two or Four-year degree in Supply Chain Management or Business, or equivalent experience
- Minimum 5 years' experience in a Tier one or two supplier manufacturing production control position.
- Knowledge of SPC, Six Sigma, Lean Manufacturing, and Continuous Improvement.
- Factory environment with noise from manufacturing equipment.
- Possible exposure to chemicals, moving equipment, electrical shock...
- Sometimes lifts, carries or moves objects up to 25 pounds.
- Clothing and shoes must comply with MIOSHA regulations and Hi-Lex dress code policy.
Job Summary
Full Time
$53k-68k (estimate)
05/31/2024
07/06/2024
The job skills required for Customer Service Representative include Customer Service, Customer Support, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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