3 Jobs in Baltimore, MD
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Tad PGS, Inc is Hiring a Call Center Associate Near Baltimore, MD
- Provides aircraft on-ground (AOG) coverage.
- Process customer requests for assignment to applicable subject matter experts.
- Coordinate with Production Control for AOG parts orders.
- Monitor phone lines and direct customer inquiries to the appropriate teams/departments.
- Manage, maintain, and prioritize help desk cases effectively to assign second level issues to the proper support team member and departments when appropriate. This may include technical or logistics requests.
- Complete various assignments centered around billing, system maintenance and account auditing.
- Document, track and monitor technical issues to ensure timely resolution.
- Provide timely follow-up to client issues to ensure contractual timeframes and guidelines are met.
- Use appropriate business systems to track and resolve customer issues. Communicatesin a professional demeanor during all customer interactions to ensure high customer satisfaction standards are achieved.
- Maintains current knowledge of relevant technology as assigned.
- Maintain working knowledge of company products, services, rates and processes.
- Experience dealing with a technical customer base.
- Escalates unresolved and outstanding customer issues to the Contact Team Leader or Manager when appropriate.
- Perform add/modify/delete of user profiles and accounts.
- Build strong customer relationships through regular client communication.
- Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintainspleasant and professional image.
- Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.
- Seeks out and accepts feedback, is a proactive learner, takes on assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
- Manages a fair workload, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
- 5 or more years of contact center or help desk experience in a technical/help desk environment.
- Excellent written and verbal communication skills.
- Ability to work independently.
- Excellent PC skills,experience using MS Office, MS Outlook, and Excel.
Job Summary
Full Time
$41k-52k (estimate)
04/28/2024
05/15/2024
tadpgs.com
Bradenton, FL
200 - 500
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The job skills required for Call Center Associate include Call Center, Products and Services, Customer Satisfaction, Verbal Communication, Customer Relationship, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Associate positions, which can be used as a reference in future career path planning. As a Call Center Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Associate. You can explore the career advancement for a Call Center Associate below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
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Following call center “scripts” when handling different topics.
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Identifying customers’ needs, clarify information, research every issue and providing solutions .
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Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
03/31/2022: Altoona, PA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/10/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
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Update customer information as required.
05/05/2022: Miami, FL
Maintain confidentiality of information.
05/03/2022: Baltimore, MD
Observe proper call center etiquette.
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Process and log incoming calls into the CRM system.
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Step 3: View the best colleges and universities for Call Center Associate.
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