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Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience.
This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Customer Care Representative to join CEI, a wholly owned subsidiary of Element Fleet Management. As the leading expert in fleet accident, safety, and risk management, we provide unmatched fleet products and services to our clients.
At CEI, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a collaborative culture where every employee can make a difference!
Are You :
As the Customer Care Representative , you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident / safety services with a focus on providing outstanding customer service.
This position is full-time (40 hours / week) with full benefits, working from home within a commutable distance from one of our U.
S. offices (Hopkins, MN or Owings Mills, MD). We offer 2 weeks of paid training - 8 : 30am to 5pm ET Monday Friday. Following training you will begin your assigned scheduled shift, which will include one weekend day.
You will need to be flexible to work 8-hour shifts which may include a weekend shift. We provide all computer equipment needed to perform your job from home.
Team members will be located near an office (Hopkins, MN or Owings Mills, MD) to attend company meetings and events as required.
A Day in the Life
Requirements
Telecommuting Requirements
What’s in it for You
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans’ status or any other legally-protected factors.
Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.
Last updated : 2024-05-19
Full Time
IT Outsourcing & Consulting
$39k-49k (estimate)
05/20/2024
08/15/2024
elementfleet.com
HOPKINS, MN
50 - 100
1946
DONALD PHILLIPS
$5M - $10M
IT Outsourcing & Consulting
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing helping customers optimize performance and improve productivity. For more information, visit www.elementfleet.com or call (800) 665-9744.
The job skills required for Customer care representative include Customer Service, Products and Services, Microsoft Office, Customer Care, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
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They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
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