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Passenger Service Agent
$16 per hour
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.
Our employees receive the following, based on position and eligibility requirements:
* Insurance - health, dental and life
* 401(k) retirement plan with company match
* Employee Assistance Program
* Employee discounts
* Competitive wages
* Flexible schedule
* Advancement opportunities
* On the job training
* $300 referral bonuses - unlimited
* DailyPay
Position Overview:
As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.
Essential Duties and Responsibilities (Including but not limited to):
* Responsible for meeting and greeting passengers;
* Will be responsible for ticketing, gate and jet bridge functions;
* Must be professional and alert at all times;
* Ensures all QAS and customer safety standards are met and maintained;
* Ensure that all flights that Quantem loads and/or unloads operate on time;
Required Skills and Experience:
* High school diploma or equivalent preferred;
* Must be at least 18 years old;
* Maintain and treat all information as confidential;
* Possess the tact to deal with all levels of employees and client representatives;
* Must be able to read, write, understand and carry out instructions in English;
* Must be able to verbally direct and communicate in English;
* Proficient with Microsoft Office Suite or related software;
* Impeccable attention to detail and organization.
Work Environment:
* Indoor customer service environment;
* Prolonged periods of standing, noise level may be excessive at times.
Physical Demands:
* Must be able to carry, push, pull, lift up to 25 pounds and operate office equipment as necessary.
As a federal contractor we conform to all laws, statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job postings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristics protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.Full Time
$75k-105k (estimate)
05/26/2024
07/25/2024
qasllc.aero
Manchester, NH
100 - 200
The job skills required for Passenger Service Agent (BWI) include Customer Service, Aviation, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Passenger Service Agent (BWI). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Passenger Service Agent (BWI). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Passenger Service Agent job description and responsibilities
Airlines also station passenger service agents at each gate before and during boarding.
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Passenger service agents need the strength to carry heavy suitcases up onto conveyor belts.
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Passenger Service Agents work to make sure that everyone who boards an airplane enjoys a smooth flight.
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Completes activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers.
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Dealing with customers face-to-face and ensuring that passengers reach their destination with satisfaction.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Passenger Service Agent jobs
Meet quality standards of service.
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Examine passenger documentation to determine destinations and to assign boarding passes.
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Provide the passengers with ticketing and ensuring the proper handling of their checked luggage.
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The agent typically communicates with other personnel via a cell phone or walkie-talkie.
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Passenger service agents may also need to be able to assist government agencies with their needs.
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