The Senior UX Manager will play a pivotal role in shaping the user experience across our digital properties. This role will be parts strategy, research and data analysis, and parts hands-on design/design management, fostering a collaborative environment with leaders, team members and vendors to innovate user-centric solutions. The ideal candidate is passionate about creating seamless, intuitive digital experiences, is an advocate for users and in making data-driven decisions and has a proven track record of owning/driving projects in execution from beginning to end.

Key Responsibilities: 

• Conducting User Research 
• Cultivate a deep empathy for users and a commitment to understanding their interactions with ABM across platforms. Be an advocate for users and user research within the organization. 
• Foster a user-centric culture by implementing top-tier UX methodologies, leading and harnessing the power of UX Research, and nurturing an atmosphere conducive to experimentation, innovation, and validation. 
• Utilize various research methods, including surveys, qualitative interviews, and usability testing, to inform design decisions. 
• Continually monitors and pivots design to improve conversion rate (CR) through A/B testing and user testing programs. 
• Data & Analytics Management 
• Evolve and optimize web data analysis platforms and processes to discern actionable insights from user data. 
• Manage dashboards and reporting systems to monitor key performance indicators (KPIs) and metrics related to user experience.
• Collaborate with content, web and external partner teams to integrate data-driven decision-making into the UX design process. 
• Conducting Iterative Design Sprints 
• Facilitate and participate in iterative design sprints, fostering collaboration across teams. 
• Facilitate design thinking workshops to ideate, prototype, and validate design concepts. 
• Create, maintain and prioritize a backlog, ensuring alignment with project timelines and business goals. 
• Wireframe & Prototype Generation 
• Hands-on generation of wireframes and prototypes to visualize and communicate design concepts. 
• Collaboration/oversight of UX and development resources to ensure the seamless transition from ideation to implementation. 
• Ongoing iteration of designs based on feedback and user testing results. 
• Governance & Evolution of Componentized UI Design System 
• Establish and enforce governance processes for maintaining a componentized UI design system. 
• Continually evolve the design system to ensure consistency and scalability across digital environments. 
• Collaborate with development teams to implement, maintain and test design system components.

Qualifications:

• Expertise in driving the end-to-end iterative design process, including expertise in developing and utilizing personas, job stories, journey mapping, content modeling, wireframing, prototyping, user testing, and high-fidelity visuals. 
• Experience leading design research, including competitive analysis, pattern research, qualitative interviews, A/B testing, and insights synthesis. 
• Exhibit excellent communication and storytelling skills, with the ability to demonstrate the "why" behind design rationale for both the team and stakeholders. 
• Strong background in user research, data analytics, and data-driven design. 
• Minimum of 7-10 years in a design related or research field, with a strong portfolio of UX/UI, design system or user-centric UXR-based case study work. 
• Bachelor's or Master's degree in UX design, Human-Computer Interaction, or a related field. 
• Proficiency in wireframing and prototyping tools (e.g., Figma, Sketch, Adobe XD)
• Proficiency in working with popular data and analytics platforms (Google Analytics, Hotjar, Ahrefs, etc) 
• Strong project planning, time management, collaboration and organizational skills. 
• Demonstrated expertise in developing and maintaining componentized UI design systems. 
• Experience working with ADA/accessibility and data consent compliance requirements. 
• Experience working within CMS systems to build pages and maintain content. Hands-on knowledge with Webflow is a plus. 
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management