Summary

The position's primary purpose is to support Authority housing programs' operations, including applicant intake, eligibility verification, HQS Inspections, and document certification. The incumbent also performs clerical and administrative tasks related to HACA housing programs.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Greets incoming residents and potential clients and assists with completing all documentation necessary for the application process.
• Receives and responds to inquiries from applicants, residents, landlords, and community organizations when appropriate.
• Receives and reviews applications from potential residents, interviews applicants verify information received, and determines housing eligibility. Reviews applications for completeness and obtains documentation as required.
• Determines verifications needed to evaluate applicant’s eligibility accurately; prepares and submits verification forms to appropriate agencies. Verifies accuracy of data obtained from residents and applicants during the initial application and annual interview; establishes eligibility of applicants and residents for continued occupancy; and updates information as required
• Establishes and maintains filing system and clerical procedures for applications, certifications, and interims; verifies all data and changes reported by housing program participants; enters and retrieves data from the system, ensuring accuracy and completeness of the information.
• Prepares residents for continued eligibility through the completion of necessary documentation and recertification appointments.
• Calculates annual income, determines initial eligibility, calculates resident rents and total payments according to related regulations, determines income allowances and deductions and provides residents with relevant documentation.
• Coordinates with landlords to obtain or provide documents, including leases, HAP contracts, and affordability notifications.
• Accepts requests for tenancy approval and conducts rent reasonableness and affordability determinations. Documents process in Authority software as required.
• Negotiates rent with landlords, reviews proposed lease agreements, and approved tenancy.
• Conducts data entry, entering all resident move-ins, changes, mandatory moves, and port-ins into the Authority’s software system.
• Interviews residents on an annual basis and makes interim rent determinations as requested. Calculates retroactive rent increases or credits where applicable; ensures rent charges are accurate; forwards necessary documents to resident and landlord.
• Schedules and notifies residents of weekly briefings. Conducts briefings for new admissions, mandatory moves, and port-ins.
• Conducts briefing for new landlords on the Housing Choice Voucher Program
• Prepares and issues mailings and documents related to housing program transactions, including HUD 50058 forms, HAP contracts, tenant rent notices, voucher expiration reminder letters, and missing document letters.
• Processes voucher extensions and denials following applicable procedures.
• Updates supervisor regarding activities and tasks weekly.
• Visits homes for reasonable accommodation requests.
• Contacts property owners to arrange for inspections; conducts thorough reviews of the unit by evaluating the exterior, site, and neighborhood conditions, all painted surfaces, plumbing, electrical, and heating systems, security, doors and windows, and interior requirements for floors, walls, and ceilings; records all information and gives the owner a list of repairs to be completed.
• Conducts initial, annual, and special inspections of housing units; documents room locations and areas not meeting quality standards.
• Responds to requests to increase rent; receives written requests, conduct research using a comparable study or several other sources; recommends approval or disapproval of the increase.
• Explains the housing inspection program to landlords, owners, and tenants in a way that is understandable.
• Performs other related duties as assigned.

Education or Experience

Bachelor’s degree in management, public administration, social work, or related field and a minimum of two (2) years of experience in property management or housing program administration. An equivalent combination of education and experience may be considered. Must possess a valid driver’s license and be insurable under the Authority’s plan. Preference will be given to persons with local experience, demonstrated ties to the Annapolis affordable housing or public housing communities. Housing Quality Standards (HQS) and Uniform Physical Condition Standards (UPCS) required within one (1) year of hire.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• HQS Inspector: 1 year (Required)
• Safety Inspection: 1 year (Required)

Work Location: In person