Job Description:

As a Dispatcher, you will be responsible for coordinating and dispatching Plumbing and HVAC to various locations. Your primary duties will include monitoring routes, managing schedules, and ensuring timely and efficient service delivery. The ideal candidate will have excellent communication skills, the ability to multi-task, and a strong attention to detail.

Key Responsibilities:

Receive and prioritize incoming requests for service or deliveries.

Coordinate and dispatch to appropriate locations.

Monitor and track the status of dispatched items and update relevant systems.

Communicate effectively with customers and team members to ensure smooth operations.

Resolve any issues or delays promptly and efficiently.

Maintain accurate records of dispatch activities and logs.

Utilize dispatch software and tools to optimize routes and schedules.

Ensure compliance with company policies and safety regulations.

Qualifications:

High school diploma or equivalent; additional education or certification in logistics or a related field is a plus.

Previous experience in dispatching, logistics, or a related role is preferred.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in using dispatch software and Microsoft Office Suite.

Ability to remain calm and make quick decisions in a fast-paced environment.

Attention to detail and a strong sense of responsibility.

Flexibility to work various shifts. This position is specifically for four 10-hour days, and Saturday and Sunday are a MUST. The schedule is specifically for Every Saturday and Sunday 7:00am – 5:00pm and Monday’s and Tuesday 7:30am – 5:30pm. This would be a Hybrid Remote position, with at least Saturday and Sunday’s being remote. Possibly only one day a week in office.

Benefits:

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Opportunities for career advancement

Comprehensive training and support

About Us:

Opened in 1983, W.L. Staton is a second generation plumbing and HVAC company that takes great pride in our experience serving Central Maryland & the Eastern Shore. W.L. Staton number one priority is our customer service, which is why we will go above and beyond to exceed the plumbing and HVAC needs of our customers. We are dedicated to delivering exceptional service to our clients and maintaining a dynamic and efficient work environment. We are looking for a highly organized and motivated Dispatcher to join our team.

W.L. Staton Plumbing Heating & Cooling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Dispatching: 1 year (Preferred)

Ability to Commute:

• Annapolis, MD 21401 (Required)

Ability to Relocate:

• Annapolis, MD 21401: Relocate before starting work (Required)

Work Location: In person