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vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of thefastest growthrateand also thelowestturnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.
We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.
Complete Description:
Primary Role:
Responsible for responding to customer inquiries with courtesy and professionalism.
Responsible for addressing customer concerns efficiently and completely via the telephone and correspondence as appropriate.
Key Accountabilities:
·Receive inbound calls from customers related to services provided. Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns. Track and document customer contacts.
·Remain accessible to achieve appropriate adherence levels. (10%)
·Maintain a high level of application, process, and water utility knowledge. Maintain a courteous and knowledgeable appearance to the customer.
·Handle difficult calls and avoid escalation whenever possible.
·Continuously improve call handling skills, systems knowledge, and communications skills, enhancing customer service levels. (10%) Identify and relay to team leader areas for improvement within the customer inquiry and concern resolution processes. (10%)
·Provide exceptional service to the customer that meets or exceeds all contractual service level agreements. (10%)
·Issue and maintain service orders. (10%)
·Support and sustain a positive environment that fosters team performance and individual excellence. (10%)
·Be receptive to performance feedback and continuously seek to improve
Own skills.
·Maintain adherence to all policies, procedures, programs, standards of
·performance and approved business objectives including those involving
·affirmative action, communications, community relations, human
·resources, labor relations, health and safety, and security. (40%)
Knowledge:
·Personal computing experience, including Microsoft Office applications.
Experience:
·Two (2) years’ experience in related business environment.
·You MUST be available to work any shift that is assigned to you. This shift could include working nights and/or weekends.
·As a member of this unit, you will be eligible to participate in a shift bid, which occur every 6 months.
·OT may be requested or required.
·Training will be conducted from 7:30 AM- 4PM, Monday thru Friday for 8 – 10 weeks.
·Training standard work week is 40 hours.
All your information will be kept confidential according to EEO guidelines.
Full Time
Durable Manufacturing
$36k-46k (estimate)
03/15/2024
07/21/2024
vtechsolution.com
CHANTILLY, VA
100 - 200
2006
Private
$10M - $50M
Durable Manufacturing
vTech is a Washington-based IT Services firm that provides cloud computing, managed network security and related solutions for businesses.
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.