9 Jobs in Alpharetta, GA
Toyota North America is Hiring a Customer advocate Near Alpharetta, GA
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota.
As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve.
We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America.
While TFS is a separate business entity, it is an essential part of this world-changing company delivering on Toyota’s vision to move people beyond what’s possible.
At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we’re looking for
Toyota’s Experience Center East Customer Care Team is looking for a passionate and highly motivated Customer Care Advocate.
The Customer Care Team ensures all customer requests in which live support is required, are addressed in a personalized and proactive matter.
The team responds to inbound communications from customers, dealers, and third parties, generated through multiple channels across the TFS, LFS, and Private Label portfolios, and takes the necessary steps to resolve the inquiry while delivering an exceptional experience.
Customer Care Advocates are responsible for inbound and / or outbound communications from delinquent and non-delinquent customers, dealers, and third parties and will provide customer-oriented service and problem resolution in accordance with established guidelines, documenting all interactions with customers clearly and concisely and through designated communication channels.
Center Operating Hours
You must be available to work a shift between the hours of 8 am-5 pm.
Training
Training for this position will be from 8 am-5 pm Eastern time for 12 weeks.
Pay / Benefits
Competitive base salary as well as benefits effective day 1.
Hybrid (Home / Onsite) work schedule following training based on meeting and maintaining performance expectations.
What you’ll be doing
Accountable for accurate and timely handling of all aspects of customer inquiries, account maintenance, and transactions.
Respond to communications from customers, dealers, and third parties, primarily via telephone, with some e-mail and written correspondence.
Analyze account characteristics and work with customers to resolve their issues, while providing best in class customer service.
Follow engagement strategy to enhance customer satisfaction and build loyalty to the TFS / LFS and / or Private Label (MFS) brand.
Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures.
Keep abreast of changes in policy and procedures to ensure compliance with high-risk processes.
What you bring
HS Diploma or GED.
College degree or equivalent work experience preferred.
Focus one’s actions and decisions on timely and accurate responses to customers.
Listens actively and remains engaged.
Has excellent verbal communication and interpersonal skills.
Consistent adherence to the applicable call model.
Strong ability to apply lessons learned from past experiences and work through complex changes / situations in a consistently evolving work environment.
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities.
A few highlights include :
A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Vehicle purchase & lease programs.
Comprehensive health care and wellness plans for your entire family.
Flextime and virtual work options (if applicable).
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools, and more.
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star.
Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to
Last updated : 2024-05-24
Job Summary
Full Time
Retail
$59k-78k (estimate)
05/25/2024
08/22/2024
toyota.com
LEXINGTON, KY
7,500 - 15,000
1957
DREW WILLIAMS
$10B - $50B
Retail
Related Companies
About Toyota North America
At Toyota, we work hard to create some of the highest quality vehicles on the road. But there is more to our story. Were also finding innovative ways to advance society with cutting edge technology, and our commitment to creating a positive impact on people, local communities, and the environment. We believe that when good ideas are shared, great things can happen. So every day we work to apply our know-how in ways that benefit others. And by sharing our principles and practices with our community, we drive towards a better world. To learn more about our job opportunities, join our talent netw ...
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The job skills required for Customer advocate include Customer Care, Customer Satisfaction, Verbal Communication, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer advocate positions, which can be used as a reference in future career path planning. As a Customer advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer advocate. You can explore the career advancement for a Customer advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
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Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
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They assist representatives as they handle complex customer service situations or take charge of client outreach.
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They use data analysis skills to represent customer responses numerically and measure change over time.
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Manage and prepare documents for customers and follow up.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
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The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
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A good customer advocate should always try to help customers get what they want at the most affordable price.
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They should also offer different options to their customers.
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Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
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Step 3: View the best colleges and universities for Customer Advocate.
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