Job Description

Aon is looking for a on site Customer Service Associates in Alpharetta Georgia!

Are you a Tier I Customer Care Call Center Representative able to provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs?

If so, we want to talk to you!

To be a successful, the individual in this role should be customer centric, detail oriented, and efficient.

What the day will look like

• Provide excellent customer service for inbound calls, top-notch experience based on client parameters
• Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests
• Ability to identify and respond efficiently and accurately to customers and providing solutions and / or alternatives
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
• Document details of customer's inquiries and / or complaints and the actions taken to resolve their issues in a comprehensible way

Skills and experience that will lead to success

• Previous customer service or call center work experience
• Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc)
• Strong communication, empathy and listening skills
• Ability to multi-task and run time effectively
• Writes clearly and concisely
• Committed to providing superior customer service
• Ability to work independently
• Tasks require judgment and critical thinking skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work / life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging everyone to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work.

and we are all for it. We call this "Smart Working."

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.

Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws :

The salary range for this position is $16.25 to $20.00 per hour. The actual salary will vary depending on applicant's geographical location, education, experience, skills, and abilities, as well as internal equity and alignment with market data.

We offer you

• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to : a 401(k) savings plan with employer contributions;
• an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance;

optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

li-kd1

2536135

Last updated : 2024-05-20