Description

SUMMARY: Responsible for maintaining accurate and up to date documentation of all IT related assets. Provides technical support to staff members for both hardware and software issues. Supervises the Network Support staff and provides direction in a variety of technology related projects. 

SUPERVISOR: IT Director

DUTIES AND RESPONSIBILITIES:

• Provide back-up coverage to Network Support staff when needed.
• Ensure agency asset documentation is accurately maintained & audited regularly.
• Maintains the agency back-up system for accuracy & restoration of files. 
• Maintains the agency infrastructure for functionality and updates.
• Report evaluation of outdated or end of life IT assets and software to IT Director for planning.
• Responsible for the decommissioning and documentation of IT assets prior to disposal and/or auction (forensically wiping hard drives or other data storage devices)
• Coordinates and implements location openings for IT services with IT Director. 
• Attend training as necessary.
• Complies with agency policies and procedures, COA, HRSA regulations, federal, state requirements, and educational/certification/registry requirements.
• Coordinates and implements new or ongoing projects as assigned by IT Director.
• Works with vendors 
• Documents appropriately in portal
• Travel to all locations to perform on-site support to meet client and agency needs.
• Other duties as assigned by IT Director.

Requirements

MINIMUM QUALIFICATIONS:

• Associate Degree in Information Technology or a minimum of 5 years’ experience in IT management
• 2 years’ IT technical support 
• Effective organizational skills
• Knowledge of PC network operations, software, hardware, printers, and networked copiers
• Knowledge of TCP/IP, DNS, DHCP and Office 365 design, configuration, administration and maintenance in a multi-site, multi-server environment. 
• Extensive knowledge of internet connectivity, security, firewalls and virus control across the network. 
• Knowledge of Windows operating system management.
• Knowledge of LAN structured cabling techniques.
• Must be a self-starter with effective verbal, presentation, organizational and communication skills.
• Ability to meet agency requirements for driving insurability. 

LICENSES OR CERTIFICATIONS REQUIRED:

• Valid Ohio Driver’s License

COMPLIANCE: 

This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.