343 Jobs in ANNAPOLIS, MD
FLASH Technology Group, LLC. is Hiring a Ticket coordinator Near Annapolis, MD
Workflow Queue Coordinator for Late Day hours needed!
Day shift, Monday thru Friday, 10am-6pm
Training Mon-Fri 7 am - 3 pm for their first 1-3 months.
Must have TS / SCI with CURRENT polygraph to be considered for the position.
Monitor, track, and assign Break / Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets
Verify tickets for correct routing and research and reroute incorrectly routed tickets
Update ticket status and provide work documentation on HD and SR tickets
Prioritize and assign daily work / tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.
Perform preliminary categorization of problems
Assign tickets to appropriate queues.
Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team
Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.
Complete required ticket updates and work documentation.
Escalate problems or tickets to higher level management when required and / or necessary.
No DoD 8570 Certification Required for this opening!
High School Diploma / GED and no experience required!!!
Nice to have experience in customer service, technical help desk, office administration, or project management.is preferred.
Must have MS Office Suite experience,.
Must have excellent customer service and organizational skills.
Good interpersonal skills and willingness to be a team player.
Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
Knowledge of or familiarity with the SupportIT database / application is highly desirable.
WINTEL and / or UNIX system administrators looking to perform non-technical work are also desired.
Apply to dmagruder@flashtg.com or through our website at https : / / flashtg.com / flash-technology-careers / .
Comprehensive Benefits Package! Generous Bonus Program!
6% 401K Match!
Tuition / Certification Reimbursement!
Last updated : 2024-05-25
Job Summary
Full Time
Durable Manufacturing
$53k-79k (estimate)
05/26/2024
08/25/2024
flashtechnology.com
FRANKLIN, TN
50 - 100
1970
Private
JB BALLARD
$10M - $50M
Durable Manufacturing
Related Companies
The job skills required for Ticket coordinator include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Ticket coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Ticket coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Ticket coordinator positions, which can be used as a reference in future career path planning. As a Ticket coordinator, it can be promoted into senior positions as a Card Room Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Ticket coordinator. You can explore the career advancement for a Ticket coordinator below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
