**Job Overview:**

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.

**Responsibilities:**

- Answer incoming customer calls and respond to customer inquiries promptly and professionally

- Provide information about products and services

- Process changes and add ons

- Resolve customer complaints effectively and efficiently

- Utilize sales techniques to upsell products or services

- Conduct outbound calls for follow-ups or sales promotions

- Maintain a high level of phone etiquette and professionalism

- Analyze customer feedback to improve services

**Skills:**

- Proficient in English; proficiency in Spanish or other languages is a plus

- Strong customer service skills with a focus on problem-solving

- Ability to analyze information and offer solutions

- Experience in sales or upselling is preferred

- Excellent communication skills both verbal and written

- Ability to multitask and work in a fast-paced environment

If you are passionate about delivering top-notch customer service, enjoy interacting with people, and possess the skills mentioned above, we would love to have you join our team as a Customer Service Representative.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 25 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Cumming, GA 30040 (Required)

Ability to Relocate:

• Cumming, GA 30040: Relocate before starting work (Required)

Work Location: In person