We are seeking a Technical Support Intern to join our team in Madrid. In this role, you will play a pivotal part in enhancing our customers' satisfaction and engagement with our products and services. As a hybrid position, the successful candidate will be expected to work both remotely and at our office in Madrid.

At Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform utilizes artificial intelligence, prescriptive analytics, and optimization to facilitate agile merchandising decisions. With backing of more than $12M in funding from leading venture capital investors, and partnerships with global retailers like Guess, River Island, and Pepe Jeans, Nextail is at the forefront of retail innovation.

You will be:

• Collaborate with the Customer Experience team to assist in resolving customer inquiries, issues, and feedback via various communication channels.

• Support the implementation of customer engagement initiatives and strategies to enhance overall satisfaction and loyalty.

• Assist in analyzing customer data and feedback to identify trends and areas for improvement.

• Participate in the development of customer support materials, including FAQs, guides, and tutorials.

• Coordinate with cross-functional teams to ensure a seamless customer experience across all touchpoints.

• Contribute to special projects and initiatives aimed at improving the overall customer journey and experience.

• Help your colleagues with a variety of tasks, such as computer configuration, data analysis, documentation, etc.

We Offer:

• A highly innovative and fast-paced environment: As in any startup, expect to find a team with an interesting mix of business profiles, IT geeks, data scientists, and as a fashion tech startup, a few fashion victims..

• Remote-first philosophy: Nextail started as a small company and continues to offer a nice mix of remote and/or office-based environments around the world.

• International environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English.

• Diversity on all levels: United as a single team, we celebrate diversity in every dimension. Professionally speaking, are you ready to work alongside tech geniuses, data science magicians, and fashion lovers? You’ll have teammates with extensive experience in various professional fields, including technology, retail, consulting, and entrepreneurship.

• A high efficient laptop: We want you to work with the tools that are most comfortable for you!

• Flexible compensation plan: We offer a fixed salary

First of all, we are looking for a good workmate to join the team. We value working in a safe and constructive environment where everybody can thrive over any specific technical skill.

In our team, you will also find people focused on generating an impact in the company, rather than just taking on new tasks to develop. We expect that the person who joins us is as excited about this bias towards impact and action as we are.

• Currently enrolled in or recently graduated from a relevant degree program.
• You must have the ability to work through an internship agreement (“Convenio”)
• Residing in Madrid and able to commit to a hybrid work format.

• Ability to enter into an agreement with a higher education institution or similar program in Spain.

• Strong attention to detail and ability to maintain a high level of accuracy in task execution.

• Excellent organizational and multitasking skills.

• Effective communication and teamwork abilities.

• Willingness to learn and adapt to various tasks and responsibilities.

• Basic proficiency in office software and tools, including Microsoft Excel.

• Proactive attitude and willingness to assist with a variety of tasks as needed.

• Advanced proficiency in English to effectively communicate with our international team and partners.

*Nextail is an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

To all recruitment agencies: Nextail does not accept agency resumes. Please do not forward resumes to our jobs alias, Nextail employees, or any other organization location. Nextail is not responsible for any fees related to unsolicited resumes.