Description :

Our client is hiring a Helpdesk technician to provide End User technical support in a fast paced single point of contact Call Center capacity.

Primary job function is to respond, handle, diagnose and resolve inbound customer interactions. An Associate will need to identify, research, and resolves technical problems related to specific User Portal.

Documents, tracks and monitors the problem to ensure a timely resolution within the Tyler Tech IPC Tool (ZenDesk).

• Responsible for day to day logging, tracking and resolving of customer reported problems or concerns.
• Escalate incidents and / or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
• Ability to multi-task in a fast-paced environment. Perform other duties as requested and / or assigned within area of expertise.
• Acting as the customer advocate for problem resolution.
• Non-Technical Skills : Strong soft skills are a must. We are looking for people that have a technical foundation and are eager to learn and grow with our organization.
• Reliable High Speed Internet access

Additional Skills & Qualifications :

• 1-2 years call center experience
• experience working with ITSM tools ServiceNow, Remedy, Heat, ZenDesk, etc.
• Troubleshoot common web browser issues
• Understanding of both wired and wireless networks

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-24