```Overview```
We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming experience for our clients and visitors. If you have excellent communication skills, a customer service-oriented mindset, and enjoy working in a fast-paced environment, we would love to hear from you.

```Responsibilities```
- Greet and welcome customers with a warm and friendly demeanor
- Answer incoming calls from customers and insurance companies and direct them to the appropriate individual
- Provide accurate information about our services, and company policies
- Schedule appointments and maintain calendars for multiple team members
- Assist with administrative tasks such as data entry, filing, and organizing documents
- Maintain cleanliness and organization of the front desk area
- Handle customer inquiries and resolve any issues or complaints in a professional manner
- Collaborate with other team members to ensure smooth operations

```Job Details```

Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).• Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.• Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).• Schedule and record appraisal and delivery appointments. • Update and maintain the store scheduler with Office Manager.• Collect and record payment for completed repairs; may perform some A/R.• File repair order paperwork accurately or record in CARSTAR management system.• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).• Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.• Maintain the front office and customer reception areas. (you will be trained with one of our staff regarding the Job Details portion)

```Qualifications```
- Previous experience in an administrative or front desk role is preferred
- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Familiarity with phone systems and office equipment
- Customer service-oriented mindset with a friendly and professional demeanor

Join our team as a Front Desk Receptionist and be part of a dynamic organization that values teamwork, professionalism, and exceptional customer service.

Note: This job description is intended to provide an overview of the position's responsibilities. It is not all-inclusive, and duties may change based on business needs.

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Glendale, CA 91204: Relocate before starting work (Required)

Work Location: In person