Job Title: Scheduling Manager

Reports to: Director of Operations

Job Description:

• Provide effective leadership to the scheduling team, fostering a collaborative and positive work environment.
• Supervise and support scheduling team members, administrative staff, and other clinic personnel.
• Conduct regular team meetings to communicate updates, address concerns, and encourage professional development.
• Oversee the day-to-day operations of the scheduling department, ensuring efficient patient flow and optimal resource utilization.
• Develop and implement streamlined workflows to enhance productivity and maintain high-quality imaging services.
• Ensures scheduling of patients is done properly adhering to scheduling protocols.
• Monitor and manage the maintenance and functionality of scheduling equipment.
• Cultivate a patient-centric approach within the scheduling department, emphasizing compassion and excellence in service delivery.
• Address patient concerns and complaints promptly, working to enhance the overall patient experience.
• Collaborate with healthcare providers to ensure coordinated and comprehensive patient care.
• Work closely with IT professionals to ensure seamless integration and functionality of scheduling systems.
• Collaborate with other healthcare departments, physicians, and providers to facilitate efficient coordination of patient care.
• Clear and effective verbal and written communication skills to interact with staff, patients, and stakeholders.
• Participate in interdisciplinary meetings, contributing insights and strategies to improve overall healthcare delivery.

Qualifications:

• Bachelor's Degree in Healthcare Administration, Business Management, or a related field (Master's Degree preferred).
• Previous experience in a managerial role within a medical imaging setting.
• Knowledge of radiology technology, equipment, and imaging procedures.
• Strong leadership, communication, and interpersonal skills.
• Familiarity with healthcare regulations and accreditation standards.

Physical Requirements:

• The ability to move around the clinic and visit various areas, including imaging rooms, administrative offices, and common spaces.
• Sufficient visual acuity to review and analyze detailed reports, documents, and imaging results.
• Adequate hearing ability to communicate effectively with staff, patients, and other healthcare professionals.
• The capability to operate office equipment, computers, and other technology systems relevant to clinic management.
• Ability to lift and carry light to moderate loads, such as paperwork, office supplies, or small equipment.
• Comfort with prolonged periods of sitting at a desk for administrative tasks and standing or walking around the clinic as needed.
• The capacity to manage and cope with the stressors inherent in a healthcare management role, including handling urgent situations and making critical decisions.