About Us:

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Job Purpose:

The Lifts Manager is responsible for the Lift Maintenance and Lift Operations departments. As Lifts Manager, you are responsible for supervising and leading activities in the lift maintenance department as well as ensuring safe uphill transportation for guests and co-workers by supervising the lift operators. You will operate safe lifts while meeting or exceeding all applicable governing agency codes and laws as well as manufacturer recommendations. You employ your organizational and leadership skills and play a critical role in maintaining and enhancing our guest safety and satisfaction. You communicate regularly with other departments including snowsports, tickets & rental, ski patrol, human resources, marketing, and recreation.

Essential Duties and Responsibilities:

Honoring Commitments:

• Ensures lift operators and lift mechanics are scheduled during high volume time frames and/or special events.

• Ensures that the lift maintenance department and lift operators (when applicable) are operating and maintaining equipment to all applicable laws, codes, and regulations

• Guide lift maintenance mechanics in the performance of their duties and responsibilities and assist with troubleshooting, repairs, and adjustments when necessary.

• Ensures that the lift maintenance department is preparing and storing the appropriate and applicable operations and maintenance documentation including but not limited to the daily, weekly, monthly, mid and annual inspections of lift equipment.

• Ensure completion work orders, daily operations logs and other maintenance related documentation

Creating Positive Experiences:

• Creates and maintains a safe and fun environment for staff and guests.

• Maintains a positive and professional approach with coworkers, vendors, and guests.

• Understands the importance of jobsite morale and employee attitudes and actively exemplifies the appropriate professional behavior and attitude.

• Safely guide and direct the preparation of a lift for operational use

Fostering Lifelong Learning:

• Provides training and mentoring to reporting staff.

• Performs reviews of reporting staff.

• Understands where the lift maintenance and lift operations departments stand within the company and how they must seamlessly work together and with all other departments.

Exhibiting Pioneering Spirit:

• Identifies new efficiencies.

• Creates business and operational systems where needed.

• Collaborates and works closely with the mountain operations manager, snowmaking, grooming, terrain park, and ski patrol to align with and assist in MMR operational goals, mission, and vision.

• Troubleshoot basic mechanical component discrepancies or failures

Demonstrating Good Stewardship:

• Upholds and promotes all company policies and procedures, and codes and laws of all oversight agencies and entities.

• Manages budget according to policy.

• Leads the lift maintenance and lift operations departments safely and efficiently to meet operational goals, mission, and vision.

• Oversight of hiring, staffing, procurement, budgets, inventory, training, and safety in lift maintenance and lift operations.

• Planning and scheduling of work and staffing for maintenance activities, special projects, events, and daily operations as needed by season.

• Report all hazards, injuries, or other concerns immediately

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

Minimum Qualifications:

• High School Diploma and 18 years of age

• Minimum time in a related position: 2 years verifiable experience as an aerial lift mechanic

• Minimum time in a leadership role: 2 years of leading and managing staff

• Technical - Basic mechanical theories; industrial safety proficiency; fundamental troubleshooting principles; basic electrical theories

• Familiarity with lift service and maintenance documentation, safety bulletins, drawings and parts catalogs, and industry specific codes and requirements.

• Familiarity with general mechanical concepts and principles related to hydraulics, lubrications, power transmission, rotating machinery, and basic electricity.

• Working knowledge of industry related tasks such as rigging and lifting, general ropeway maintenance principles and procedures, and industrial safety.

• Physical Capabilities - Must be able to climb ladders and lift towers. Able to climb on, over, and around structural elements. Able to work with hand tools and power tools and perform necessary work functions while wearing a full body harness or other personal protective equipment. Must be able to walk on uneven, irregular, and slippery surfaces. Must be able to work in various cold and hot weather conditions.

• Operate various over the snow and wheeled vehicles in a safe manner.

• Familiarity with OSHA/MIOSHA safety standards and basic labor practices

• Google Sheets, Docs, Drive & Gmail proficiency

• Clear and effective communicator using radio communications and in writing.

• Valid Driver’s License

• High School Diploma or Equivalent

• Must be able to work nights, weekends and holidays as needed by season and by need of the company.

Job Benefits:

• Free passes, ski lessons and rentals for employees

• Employee discounted lift tickets for friends and family or discounted season passes for dependants

• Employee discounts on food, gear, AND during the summer on bike haul and other activities

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans

• Critical Illness and Accident plans

Marquette Mountain is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.