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Customer Service Representative

Bob's Main St Auto & Towing, Inc.

West, WI | Full Time

$35k-45k (estimate)

3 Months Ago

Customer Service Representative

$35k-45k (estimate)

Full Time 3 Months Ago

Save

Bob's Main St Auto & Towing, Inc. is Hiring a Customer Service Representative Near West, WI

Customer Service Representative (Automotive)

Want to work somewhere you feel appreciated? Somewhere that works as a team, pushes you to grow, and cares about you outside of work; well look no further! We believe you can help take us to the next level and we can do the same for you. We’ve built a business that stays ahead of the industry, invests in our employees, and prioritizes personal growth both at work and home. Bob’s Main Street Auto is continually growing since the owners took over in 2004 and strive for nothing less than excellent! We’ve set the bar high for how things are done in our industry. Learn more about how you can join our team and our awesome benefits below!
As a customer service representative in the automotive industry, you will play a pivotal role in ensuring an exceptional customer experience. Your responsibilities involve a dynamic blend of customer interaction, efficient scheduling, and collaboration with automotive technicians and service writers.

Hours: Monday-Friday

Job Type: Full-time

Responsibilities:

Customer Interaction: Provide exceptional customer service by greeting customers, addressing inquiries, and ensuring a positive experience throughout their visit.
Appointment Scheduling: Efficiently schedule and confirm service appointments.
Phone Handling: Answer incoming calls promptly, addressing customer inquiries, providing information on services, and directing the calls to the appropriate department.
Emission Testing: Conduct emission testing procedures in compliance with regulatory standards, ensuring accuracy and timely completion.
Vehicle Check-in: Coordinate the smooth flow of vehicles entering the service area, accurately recording customer information, service requirements, and assigning appropriate service bays.
Billing and Payments: Process service transactions, generate invoices, and handle customer payments efficiently.
Quality Assurance: Ensure the cleanliness and organization of the service waiting area, creating a welcoming environment for customers.
Other general office duties and support.

Requirements:

Strong customer service and communication skills.
Knowledge of automotive service processes and emission testing.
Ability to multitask and handle a fast-paced work environment.
Familiarity with computer systems for scheduling and transaction processing.
Detail-oriented with excellent organizational skills.
A good driving record, a valid driver’s license.
At least 21 years old (for insurance purposes).

Benefits Include:

Health Insurance.
Life Insurance.
Paid Holidays.
Paid Vacation.
401(K) with company contribution.
Profit Sharing.
Semi-annual company parties.
Paid Training.
No experience needed.

Schedule:

Day Shift
Monday-Friday
No nights
No weekends

If you are great with people and have a ready-to-work attitude, we’d love to hear from you! Don’t let this opportunity pass you by! If you have any questions – give Rachel a call at 262-338-3670!

Job Summary

JOB TYPE

Full Time

SALARY

$35k-45k (estimate)

POST DATE

03/23/2023

EXPIRATION DATE

06/23/2024

Tow Truck Operator

Bob's Main St Auto & Towing, Inc.

Full Time

$47k-61k (estimate)

2 Months Ago

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.