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TITLE: Guest Service Agent
REPORTS TO: Assistant General Manager
DEPARTMENT: Front Desk
I. SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
II. ORGANIZATION
No direct reports
% of Time
III. PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes, and Issues 80%
Guest Service Ongoing
Other Duties as Assigned 20%
IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
NIGHT AUDIT DUTIES
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time
$26k-34k (estimate)
03/19/2023
06/27/2024
The following is the career advancement route for Guest Service Agent/Night Auditor positions, which can be used as a reference in future career path planning. As a Guest Service Agent/Night Auditor, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent/Night Auditor. You can explore the career advancement for a Guest Service Agent/Night Auditor below and select your interested title to get hiring information.