TITLE. Guest Service Agent. REPORTS TO: Assistant General Manager. DEPARTMENT: Front Desk. I. SUMMARY STATEMENT. Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. II. ORGANIZATION. No direct reports. % of Time. III. PRIMARY DUTIES AND ACCOUNTABILITIES. Room Assignments, Changes, ...
