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Processing and resolution of Informal Complaints, attempting to resolve them before they reach the formal complaint stage, working and communicating with diverse individuals and management officials at all levels, informing aggrieved individuals and management about the complaint process, their rights in the complaint process, and the benefits of mediation.
Performs a combination of routine and multiple and varying assignments under the general direction of a manager or more experienced professional.
Acts as an advisor to managers, supervisors, and employees within a region or service area on a full range of Equal Employment Opportunity (EEO) programs.
Applies experience and detailed knowledge of Federal EEO laws, regulations, Departmental and Agency orders, management directives, executive orders, and court decisions.
Typical assignments may include collecting and analyzing data/information conducting research, applying policies and procedures, identifying problems, and working with higher-level professionals in day-to-day operations.
Administers, implements, and processes Reasonable Accommodations and PWD/PWTD internal programs.
Demonstrates some independence in planning time and using assigned resources to accomplish tasks or small projects.
Inputs and retrieves information and documents in the Agency's official complaint tracking system, reporting, in writing, the results of inquiries into each case counseled, coordinating and documenting resolution agreements.
Participates on MD-715 Assessments and in all program meetings, conferences, training sessions, and workshops.
Works with collateral duty mediators, coaches, counselors, and other staff in support of mediation and counselor programs as well as other Business Plan Initiatives.
Contacts are primarily internal to the organizational unit, major subdivision, or LOB/SO with a manager and other employees to share information.
May have frequent contact with customers and other external parties on routine matters such as gathering information, explaining regulations, and discussing the customers' situations.
Works with local schools, universities, and private industry in an educational and outreach capacity.
Responsible for maintaining and updating records, spreadsheets, databases, and reports as necessary.
Analyzes issues, identifies problems, and recommends solutions.
Prepares routine technical correspondence and periodic reports for submission to local and national FAA Civil Rights Offices.
Responsible for supporting outreach to applicant pools and special emphasis programs, alternative dispute resolution programs, and proactive training and evaluation to enhance the work environment.
Established policies/procedures, provides guidance for most assignments, but allow some discretion for employees to select the most appropriate approach(es).
Refers problems and work issues to a manager or more experienced professional when guidelines are not available or applicable.
Work typically is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of projects and work activities.
Work activities typically support activities of the organizational unit and may affect project/program objectives for the major subdivision and ACR.
To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-F / FG/GS-5-9. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position:
SPECIALIZED EXPERIENCE is defined as:
OR
Ph.D. or equivalent doctoral degree
OR
3 full years of progressively higher-level graduate education leading to such a degree.
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You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.
Answer all questions to the best of your ability.
DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE.
You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.
*Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.*
**All qualification requirements must be met by the closing date of this vacancy announcement.**
Eligible applicants meeting the minimum qualification requirements and/or selective placement factor(s) (SPF) may be further evaluated on the Leadership & Management Dimensions and/or Technical Requirements listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: (1) score order; (2) category grouping; or (3) alphabetical; or (4) priority grouping referred to the selecting official for selection consideration.
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a narrative response in the text box listed below each Knowledge, Skills and Abilities, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
This position is covered by the FAA Core Compensation Plan. Additional information about core compensation is available on the website: https://www.faa.gov/jobs/working_here/benefits
This Level 5 (Moderate Risk; Public Trust) position requires favorable adjudication of a Minimum Background Investigation (MBI) background investigation prior to appointment unless a waiver is obtained.
This is not a bargaining unit position.Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Only supplemental documentation (e.g. transcript, certifications, SF-50, and/or veterans' documentation) will be accepted in combination with your online application. These documents must be uploaded or faxed (202-267-7032) on or before the closing date of the announcement. All submitted documents must reference the announcement number.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
1 (202) 267-3722
1 (202) 267-7032
christine.mcneil@faa.gov
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Only supplemental documentation (e.g. transcript, certifications, SF-50, and/or veterans' documentation) will be accepted in combination with your online application. These documents must be uploaded or faxed (202-267-7032) on or before the closing date of the announcement. All submitted documents must reference the announcement number.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Also open to those eligible for 30% or More Disabled and/or Veterans¿ Recruitment Act
Full Time
$41k-51k (estimate)
05/27/2024
07/25/2024
The job skills required for Equal Employment Specialist include Initiative, Leadership, Planning, Commitment, Collaboration, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be an Equal Employment Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Equal Employment Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Equal Employment Specialist positions, which can be used as a reference in future career path planning. As an Equal Employment Specialist, it can be promoted into senior positions as a Human Resources Assistant II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Equal Employment Specialist. You can explore the career advancement for an Equal Employment Specialist below and select your interested title to get hiring information.