Position: Subsidy Manager

Pay Range: $68,289 - $73,440

Status: Exempt

Last Revised: 06/2024

Level: 5

Definition:

The Subsidy Program Manager will provide supervision, leadership and support to Subsidy, Subsidy Reimbursement and Resource & Referral staff. This position is responsible for working closely with the Division of Welfare and Supportive Services (DWSS) to provide Subsidy administration and Resource & Referral programming. This position requires extensive knowledge of the Childcare and Development Fund (CCDF) Subsidy Policy and Procedures. In addition to program oversight, the Subsidy Manager will also have primary responsibilities related to program funding, administration, staff supervision, and community relations. This position reports to the Family Resource Director.

Distinguishing Characteristics

An understanding of child development, work and family issues, and child care. Requires comprehensive understanding of CCDF Subsidy Policy and Procedures and works in close partnership with the DWSS to ensure effective administration of subsidy programs. Demonstrated skills in strong leadership with experience in supervising and developing staff.

Supervision Exercised

Coordinators, Specialists, and Program Support Staff

Duties:

-Achieve an understanding of agency mission, strategic focus areas and overall goals and objectives and contribute to the success of these areas.

-Read, understand, and apply all agency and department policy and procedures set forth in both the Agency Handbook and CCR&R Program Manual

-Oversee the implementation and administration of subsidy programs in accordance with CCDF guidelines and organizational policies.

-Collaborate with DWSS to address subsidy-related issues, resolve discrepancies, and implement program improvements.

-Ensure compliance with all regulatory requirements and implement necessary changes to policies and procedures as needed.

-Oversee the reimbursement of childcare provider, CCDF Billing for DWSS and ensuring policy and procedures have been followed.

-Provide guidance, mentorship, and supervision to subsidy, subsidy reimbursement, and resource & referral staff.

-Supervise front desk operations, ensuring efficient client intake processes and maintaining a welcoming environment for families seeking assistance.

-Foster a positive and supportive work environment conducive to professional growth and development.

-Conduct regular performance evaluations and provide constructive feedback to team members.

-Recruit, hire, evaluate job performance and contribute to staff development for direct reports

-Oversee client appeals and/or client hearings ensuring that the information has been collected and presented in accordance with policy and procedure.

-Review and recommend action on all clients and provider over payments in accordance with Child Care Subsidy regulations

-Oversee the collection, analysis, and reporting of subsidy-related data to track program performance and outcomes.

-Generate regular reports for internal use, as well as for DWSS and other stakeholders as required.

-Utilize data insights to identify areas for improvement and inform decision-making processes.

-Assist Program Director in budget planning and management for programs.

-Ensure efficient use of resources and adherence to financial guidelines through spending approvals and monthly review of program financial reports.

-Maintain accurate records of program activities, participant data, and evaluation results.

Minimum Qualifications:

Knowledge of

-Child development, quality childcare, and work/family issues

-Equity and disparities in utilization of support services

-Comprehensive Case Management

-Community Resources

-Best practices in Supervision/Management

-HR practices and wage and hour regulations

-Program budgets

Ability to

-Express ideas clearly and concisely both orally and in writing.

-Provide support and direction to department coordinators and team members

-Problem solve in stressful situations

-Keep appointments punctually, be organized and demonstrate follow through.

-Work with adults of diverse backgrounds and beliefs and adapt service delivery accordingly.

-Work collaboratively with staff and community agencies.

Special Requirements:

- Bachelor's degree in Early Childhood Education or closely relevant field. If you have the required equivalent experience, you may be considered for employment without the required bachelor's or other college degree

- Knowledge of the Child Care and Development Fund (CCDF) Subsidy Policy and Procedures preferred.

- 5 years experience in Early Childhood Education, Case Management, or related fields.

- Minimum 3 years of experience in supervision and management

- Must have reliable transportation for work and possess a valid Nevada's Driver's License and proof of insurance for utilizing a personal vehicle for company business

- May be required to work some evenings and weekends.

- May be required to travel in state and out of state for training.

- Must be able to lift and carry up to 25 pounds.

- Must be able to walk up and down stairs.

License or Certificate

- Able to pass complete background check.

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.

Program Manager expectations: Collaboration/Advocacy/Respect/Equity & Diversity/Strengths
1. Team Development: Managers need to be able to develop competencies and professional development for their teams. This involves setting clear expectations, providing direction, and motivating team members to perform at their best.
2. Leadership: Program managers are expected to provide strong leadership to their teams, inspiring and guiding them towards achieving program goals.
3. Planning and Organization: They are responsible for developing comprehensive plans for the programs, including defining goals, timelines, budgets, and resource allocation to align with the agency's strategic plan. Effective organizational skills are crucial for managing multiple tasks and priorities.
4. Budget Management: Program managers are responsible for allocating resources, including budget, personnel, and materials, to ensure that programs are adequately resourced to meet their objectives in conjunction with the Program Director.
5. Risk Management: Program managers need to identify and mitigate risks that may impact the successful delivery of programs within their program. This includes developing risk management plans, monitoring risks throughout the program lifecycle, and implementing strategies to minimize their impact.
6. Quality Assurance: Program managers are responsible for ensuring that deliverables meet quality standards and adhere to program requirements. This involves establishing quality assurance processes, conducting regular reviews, and addressing any issues that arise with the Program Director.
7. Communication: Effective communication is critical for program managers to ensure that all team members, Program Director, and stakeholders are informed and aligned. This includes written communication, such as status reports and documentation, as well as verbal communication, such as meetings and presentations.
8. Adaptability: Program managers must be adaptable and able to navigate changes and uncertainties that may arise in their program(s). This includes adjusting plans and priorities as needed to ensure successful program delivery and that the Program Director is informed.
9. Continuous Improvement: Program managers should continuously seek opportunities to improve processes, methodologies, and outcomes within their programs. This involves input on clear models and research as well as gathering feedback, analyzing performance metrics, and implementing changes to drive greater efficiency and effectiveness.
10. Collaboration: Program managers need to foster a collaborative environment where team members, internal and external partnerships can work together effectively towards common goals. This involves promoting open communication, resolving conflicts, and encouraging teamwork.
11. Adherence to Mission and Values: Program Managers are responsible for ensuring that the programs align with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Director, while also meeting the specific needs of the program's participants.

Overall, program managers play a critical role in driving the success of program(s) within an organization by providing leadership, and effective management throughout the program, as well as the mission and goals of the organization.

Job Type: Full-time

Pay: $68,289.00 - $73,440.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Early childhood education: 5 years (Preferred)
• Supervising: 3 years (Required)

Ability to Commute:

• Reno, NV 89502 (Required)

Ability to Relocate:

• Reno, NV 89502: Relocate before starting work (Required)

Work Location: In person