At Shell Energy Solutions, we believe there's a better way to power your business and home.
Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels.
Shell Energy Solutions mission is delivering cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice and by providing market-leading energy solutions.
Going above and beyond for our customers is what we're all about and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?
WHERE YOU FIT IN
We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. This role spans across Shell Energy's Front-Office, Middle-Office, and Back-Office solutions. The Front-Office cover applications related to sales, marketing, and customer experience. The Middle-Office covers applications related to pricing and structuring of deals, load forecasting, and risk management, and trading. The Back-Office covers applications related to accounts receivable, settlements, enrollments, and billing.
The Business Analyst will be responsible for working across the organization to analyze and document requirements for the technology team and/or third-party technology vendors. The position will provide as needed testing support and will help ensure the quality of solutions before production deployments. Additionally, the BA is also responsible for understanding Shell Energy's upstream and downstream business processes to ensure the implemented solution is efficiently integrated. Reporting into the Business Analysis Manager, the role requires a self-motivated, dedicated and responsible individual with the ability to perform well under pressure.
JOB DUTIES & RESPONSIBILITIES

• Lead requirements gathering discussions with business users.
• Create business-related analysis and design deliverables including requirements documentation / business user stories, acceptance criteria, process workflows and training plans/materials.
• Work with IT / 3rd party vendors to ensure proper interpretation of the requirements / business user stories and contribute to the project solution.
• Create test cases with the business and technology team.
• Assist the Product Owner(s) in gating of completed development prior to deployment to the business for final sign-off.
• Assist in triaging and prioritizing issues related to project deployments.
• Communicate proactively on status, process standards, changes, gaps and workarounds clearly and succinctly to all stakeholders, including third party vendor(s) as applicable.
• Participate in creation of the business case to request funding for projects.
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
• Establish SLAs on systems, monitor performance and address shortfalls through new projects or process improvements.
• Provide input on standards, tools and templates for business analysis.
• Define test scripts and criteria for user acceptance testing.
• Assist business users with user acceptance testing.
• Other duties as assigned.

ESSENTIAL SKILLS AND EXPERIENCE
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• 4 years in full-time business analyst capacity.
• Bachelor's degree or higher in Business, Information Technology, Engineering or other related field-demonstrated experience with software development companies.
• Retail Energy experience is a plus.
• Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills.
• Highly proficient Requirements, User Story and Acceptance Criteria writing skills.
• Experience writing test cases and communicating test results.
• Experience in multiple SDLC methodologies (I. e. Agile, Waterfall, Iterative).
• Be a proactive team player - we're a small team with big ambitions in doing things at speed. As we work across a number of channels, projects, and conflicting priorities, being able to navigate and juggle multiple things on the go is required as well as being proactive enough to anticipate the next steps and actions.
• Analytical mindset, demonstrate ability to problem solve and create practical solutions to overcome problems and mitigate risks.
• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs.
• Excellent attention to detail.
• Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail.
• Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives.
• Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships.
• Self-motivated with the desire to consistently improve performance and gain further knowledge.
• Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills.

BENEFITS OF WORKING WITH Shell ENERGY
•Competitive Compensation
•Health Care - Medical/Dental/Vision/Prescription Drug Coverage
•401(k) with Company Matching Contributions
•Flexible Spending Accounts (FSA)
•Health Savings Accounts (HSA)
•Disability Programs (STD & LTD)
•Employee Basic Term Life Insurance
•Generous Vacation & Company Holidays
•Flexible hybrid working schedule
•Training and coaching
•Tuition Reimbursement
•Paid Parental Leave
•And much more!
SHELL ENERGY VALUES
Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you'll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace.
*Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.