Description

At Shell Energy Solutions, we believe there’s a better way to power your business and home.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels. 

Shell Energy Solutions mission is delivering cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice and by providing market-leading energy solutions.

Going above and beyond for our customers is what we’re all about and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?

WHERE YOU FIT IN

We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company. The Senior Complex Billing Analyst is responsible for all operational aspects of our large complex customers, including but not limited to, billing, monitoring, and communication with large and complex customers. The Senior Complex Billing Analyst is also responsible for training, testing, troubleshooting, and reporting.

Reporting into the Manager of Retail Operations, Billing the role requires self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.

JOB DUTIES & RESPONSIBILITIES

• Responsible for accurate and timely processing of complex billing invoices for large and complex customers.
• Responsible for quality customer service via telephone and email communications for large and complex customers only.
• Responsible for understanding the monthly/yearly retail settlement calculation and rates to be utilized during the invoicing process.
• Understand and QC periodic reviews of loss factors, rate code mapping, etc.
• Develop and maintain internal control processes and procedures to ensure timely and accurate billing of complex billing customers.
• Serves as a liaison to Sales and Settlements groups to ensure proper alignment, expectations, and calculations of complex billing contracts.
• Responsible for creating and maintaining complex customer reports.
• Works closely with the Director of Retail Operations for special and high priority projects as well as testing and troubleshooting system enhancements and new technology that will affect the day to day in the department.
• Responsible for analyzing and troubleshooting customer questions and concerns including working with other departments to ensure the best customer service interaction possible.
• Responsible for backing up other analysts on the team as well as their responsibilities when necessary for all customer segments.

ESSENTIAL SKILLS & EXPERIENCE

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• 5-7 years of experience in Retail Energy 
• High School Diploma or Equivalent Degree Required, some college preferred 
• Ability to handle multiple concurrent activities
• Strong team player with commitment to excellence
• Excellent communication and documentation skills
• Intermediate knowledge of the energy industry 
• Comprehensive understanding of business rules and operations
• Strong interpersonal, analytical and time management skills
• Possess a wide degree of creativity and innovation
• Ability to multi-task, problem solve and articulate thoughts and concepts well
• Ability to think strategically as well as understand the practical, day-to-day implementation requirements for successful completion
• Conflict management and resolution
• Possess leadership mentality with the ability to lead by example and capacity to influence
• Intermediate to advanced knowledge in Word, Excel, Access 
• SQL experience is helpful
• Knowledge of CAISO, ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards

LOCATION & WORK SCHEDULE

Required to be in-person in Houston, TX through a hybrid workplace environment

BENEFITS OF WORKING WITH SHELL ENERGY

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Disability Programs (STD & LTD)
• Employee Basic Term Life Insurance
• Generous Vacation & Company Holidays
• Flexible hybrid working schedule
• Training and coaching
• Tuition Reimbursement
• Paid Parental Leave
• And much more!

SHELL ENERGY VALUES

Shell is a company with shared values. Honesty, integrity, and respect aren't simply a strapline: they are part of everything we do. What's more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace.

*Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.