The newly renovated Welcome Center at Northwest Maritime serves as our inviting front door, welcoming both visitors and locals. With engaging exhibits and retail offerings, our customer-focused staff is dedicated to creating a warm and informative experience for everyone, including program participants and the general public. This summer, join our dedicated team as a Visitor Experience Associate, where you will play a key role in providing exceptional customer service and ensuring a memorable visit for all.
We love working with team members who:
Enjoy warmly helping people
Work well as part of a team
Bring their best self and find it in others
Love the water!
PRIMARY RESPONSIBILITIES:
Guests, Customers, and Community:
Provide customer service for all NWM visitors including program participants, tourists, and locals
Assist visitors in person, over the phone, and via email with their retail and registration needs, as well as general inquiries
Maintain thorough understanding and awareness of the organization’s activities, the local community, and the maritime sector
Answer questions and provide information to visitors regarding our rich maritime history
Northwest Maritime Retail:
Assist with receiving, tagging, and stocking merchandise
Greet & assist guests with retail purchases
Support the organization during large events, including Wooden Boat Festival and Race to Alaska
Effectively navigate Point of Sale software and other technology as needed
Other duties as assigned
GENERAL OPERATIONS
While the primary focus of this position is creating a welcoming environment for our visitors, the Visitor Experience Associate works as part of the entire NWM team, ensuring smooth operations. As a growing non-profit, we all pitch in for the heavy lifting, whether it's participating in all-hands projects and events, assisting visitors, or occasionally doing some literal heavy lifting.
MINIMUM QUALIFICATIONS
Responsible, detail-oriented, proactive, and can represent NWM in a friendly and enthusiastic manner
Strong customer service skills
Available to work a flexible schedule, including weekends and holidays
Comfortable learning new technology and navigating between different software
HELPFUL QUALIFICATIONS
Previous experience in a museum or retail setting
Cash handling skills
APPLICATION PROCESS
Submit your resume with the online application
Deadline for applications: Open until filled, applications reviewed upon submission
WORK LOCATION & SCHEDULE
Position will require onsite work at NWM's main office located at 431 Water St., Port Townsend, WA 98368
Position is seasonal part-time, 20-25 hours/week, from June through September, with the potential for additional hours as needed for coverage
Reports to: Visitor Experience Supervisor
WAGE RANGE & BENEFITS
$18.50-20.50 per hour, non-exempt
Paid time off: sick time is accrued at 1 hour for every 25 hours worked
Employee discounts during months of employment
NWM is committed to equal employment opportunity, striving towards being an antiracist and inclusive organization. We value the diversity of our staff and the communities that we serve, which includes a spectrum of racial, cultural, religious, sexual and gender identities, and abilities. We strongly encourage applications from people who have not seen themselves represented in the industry.