• Job Type:Full Time
• Category:Administrator,Automotive,Cashier,Clerk,Warranty Clerk
• Published:05-21-2024
• Salary: 30K-35K Per Year
• Job Location: Indianapolis, Indiana, United States

Job Description

Automotive Customer Service Rep

Automotive Customer Service Rep / Warranty Admin / Service BDC / Cashier / Rental Agent.
Job Duties -

• Processing warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor.
• Back-up the service cashier & rental agent
• Keeping abreast of all factory recalls and announcements.
• Assisting with outstanding claims.
• Maintaining all service and customer records as required by the warrantor.
• Be Comfortable in an office and retail environment
• Have a Positive attitude
• Customer Service experience is a plus
• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Schedule follow-up contact if no appointment is made
• Contact Customers using scripts to schedule appointments for Sales and Service
• Confirm scheduled appointments
• Reschedule no-show Customer appointments
• Schedule future contact as needed
• Purify and update Customer changes in database
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact
• Contact Customers based on current marketing initiatives
• Respond to Customer website requests
• Contact Internet Customers via email and phone to schedule an appointment
• Follow up on Internet Customer emails according to a pre-determined timeline
• Notify necessary departments when an appointment is scheduled
• Ability to meet or exceed monthly goals.

Job Requirements:

• Code warranty repair orders with proper warranty codes.
• Back-up service cashier & rental agent
• Possess good customer service skills.
• Good computer skills
• Excellent verbal and written communication skills.
• Ability to work an 8 hour shift
• Scan service documents into our online file retention system.
• Follow direction with minimal supervision
• Ability to understand and follow a process
• Understand the importance of a follow up process

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.

Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

We Would Love To Talk With You!