3 Jobs
ENGINEERED BONDING SOLUTIONS, LLC is Hiring a Customer Service Representative Near Titusville, FL
- Provide timely and accurate information to customers regarding their purchase orders, ship dates, and product knowledge requests
- Process customer orders / changes / returns according to established department policies and procedures
- Processes new customer requests using ISO Procedures
- Work closely with the credit department to resolve disputed credit items
- Provide timely feedback to the company regarding service failures or customer concerns and keep accurate data information logs
- Review customer orders received for correctness of pricing and nomenclature prior to entering and confirming
- Promptly inform customers of unit prices, shipping dates, anticipated delays and any additional information needed by the customer
- Computes price, discounts and shipping charges as required
- Maintains customer name and address database
- Transmits new pricing to all customers
- Support outside sales reps
- Answers incoming phone calls
- Has thorough knowledge of how to use available resources such as the internet, regulatory websites and regulatory books
- Associate’s Degree preferred
- 3 Years Prior Customer Service Experience with Proven /Verifiable Track Record
- Routine problem solving of customer issues and complaints
- Must demonstrate computer proficiency
- Excellent use and knowledge of Microsoft Word, Outlook, Excel, Suite is a MUST
- Basic computer troubleshooting skills; ability to solve problems independently
- Sage Accounting Software knowledge a plus
- ISO 9001:2015 knowledge, ability to follow procedure
- An outgoing personality and enjoy speaking on the phone, even under stressful situations
- Ability to verbally communicate effectively and confidently, and be excellent in writing / grammar / spelling
- Ability to learn and think on feet, adapt to new information and circumstances
- Ability to manage and prioritize workload in a fast-paced environment
- Ability to work well with others
- Ability to problem solve independently
- Ability to understand and relay technical information
- Customer Focus
- Detail Oriented
- People Oriented
- Problem Solving / Analysis
- Technical Capacity
- Time Management
- Communication Proficiency
- Teamwork orientation
Job Summary
Full Time
$31k-39k (estimate)
10/06/2023
06/26/2024
acralock.com
Titusville, FL
<25
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The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Customer Satisfaction, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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