POSITION ID: AFB-01

JOB TITLE: Restaurant Supervisor

REPORTS TO: Restaurant Manager

MANAGEMENT POSITION: Yes

NUMBER OF EMPLOYEES SUPERVISED: 3-100

Jamsan Hotel Management is an Equal Opportunity Employer

POSITION SUMMARY

Plan and manage the Restaurant(s), Bar, Grab and Go or Room Service, Banquets and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting or exceeding financial goals.

This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

• Assist the F&B Manager in managing the day to day operations of the Restaurant/outlets and Banquets.
• Direct recruiting, hiring, training, development and retention of a motivated and efficient Food & Beverage staff.
• Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
• Assist in forecasting, implement, monitor, control and report on the various outlet budgets and their components

(labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

• Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures.
• Conduct associate performance and reviews in a timely manner and in accordance with Company guidelines.
• Ensure all policies and procedures are followed. Insist on a work environment that is free from harassment.
• Promote the hotel as an employer of choice in the community.
• Ensure Food & Beverage standards and procedures are followed.
• Assist with Food & Beverage staff schedules to ensure adequate coverage while managing the department budget.
• Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction.

Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the Food & Beverage staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate. .

• Direct and promote an accident prevention program to minimize liabilities and related expenses. Ensure appropriate

Food & Beverage sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards and regulations. Ensure the staff is proficient in sanitary, safety security and emergency procedures. Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability.

• Train restaurant employees to maximize productivity and minimize waste.
• Walk the operations daily to identify issues and to speak with and listen to associates. Ensure associates are properly trained in cash handling procedures, tip policies and credit card transactions. Inspect and evaluate the condition of the Food & Beverage areas, equipment and food and beverage inventories.
• Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.
• Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices and programs. Ensure compliance with brand standards and local, state and national regulations. Ensure optimal levels of quality service and hospitality are provided to guests. Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.

POSITION ID: AFB-01

• Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regularly scheduled meetings with Food & Beverage staff to provide organizational information and educate associates on changes and activities. Communicate Food & Beverage activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.
• Assist in completion Department Payroll on a weekly basis and review and monitor daily.
• Perform special projects as assigned

REQUIREMENTS:

Hours Required:

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days,

starting and ending times, and hours worked in a week.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience

providing the knowledge, skills and abilities cited below.

EDUCATION AND EXPERIENCE:

High school education; Degree in culinary arts, hotel/restaurant management or related major preferred. Five or more years of related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred. TIPS Certified;
Allergen Awareness Certification. Experience with Micros, H.S.I or other similar Point of Sale system required.

SKILLS AND ABILITIES:

Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. Ability to appropriately schedule, motivate, train, monitor and address staff performance.

Knowledge of and ability to follow proper food and beverage sales and service. Ability to understand and comply with federal, state and local serving guidelines. Ability to timely compile facts/figures, identify, investigate and resolve matters. Attention to details, good organizational skills and efficient time management. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, phone and other office equipment.

Display consistent professional leadership with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.

Ability to satisfy the legal requirements for employment within the jurisdiction. All applicants being offered a position will be asked to authorize a background check in which results must return favorably to proceed with the hiring process.

Provide exceptional service to hotel guests. Welcoming all guests and ensuring that they are attended to at all times. Setting up, breaking down and maintaining areas safely and efficiently while in compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

WORKING CONDITIONS & PHYSICAL EFFORT:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates equipment such as a telephone, calculator, computer, and vacuum cleaner. Physical requirements include ability to frequently move around the hotel property; remaining in a stationary position for extended periods of time; constantly positioning self to maintain work area, including under counters and tables, bending, reaching, pulling, pushing, kneeling, and lifting up to 75 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle

NOTE:

This description excludes most non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be

POSITION ID: AFB-01 all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

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PRINTED NAME DATE

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SIGNATURE

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years
• 3 years

Restaurant type:

• Casual dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person