Job description

Our rapidly growing team here at Customer Contact Services (CCS) is looking to hire highly motivated Member Service Representatives.

CCS is a call center/answering service that has been providing solutions to businesses and employment opportunities to individuals for over 45 years. The MSR position is dedicated to primarily answering inbound calls for medical programs as well as other CCS clients. The work environment is fast paced, customer focused, and team oriented. We are seeking sharp and energetic Member Service Representatives to join our team!

As the voice of CCS, we maintain a polite, professional demeanor while managing to take care of the needs of the caller. You will be responsible for helping customers by providing product and service information.

Three week “Remote” Training is Monday - Friday, 8:00am - 4:30 pm CST.
Attendance during training is mandatory.

After training work hours are Monday through Friday between 8:00 am and 5:15 pm CST with a minimum of 8 hours on weekends.

CCS provides work at home equipment for in-home set up prior to training.

Responsibilities:

• Handle all incoming calls in a timely manner
• Provide information about services offered
• Accurately document calls from members and providers in a timely and professional manner
• Educate members on policies and procedures related to the program
• Demonstrate and maintain knowledge of all areas of CCS programs
• Set appointments and providing customer service for transportation
• Maintain a friendly, energetic, and professional demeanor

Qualifications: High school graduate or equivalent

• One year call center and customer service experience
• Working knowledge of Microsoft Office Suites
• Computer navigation & typing skills to manage multiple programs, platforms, or systems
• Strong knowledge of customer care processes and techniques
• Ability to identify, understand, and protect confidential information
• Strong verbal and written communication skills
• Ability to cross training and multitasking on multiple programs
• Dependable

As a Customer Service Representative, you will enjoy BENEFITS such as:

• Great work culture
• Flexible schedule
• Medical, Dental, and Vision insurance
• 401k
• Advancement opportunities
• Supportive leadership team

Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Location:

• Wisconsin (Required)

Work Location: Remote