Description

About the Agency & Division:
The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer.The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions. Partnering with our communities helps the WSP provide the best in public safety services now and into the future.
The Communications Division provides around-the-clock professional emergency support to WSP, state, local, and tribal agencies. Their main responsibilities are to answer 911 calls and initiate emergency services to meet the needs of the public and officers in the field.

Duties

Reporting to the Division Commander, a CO4 leads by example and manages the personnel, training, administration, supplies, equipment and operations of a 911 dispatch communications center. Primary responsibilities include: instill the values of “PRIDE” within the communications center; provide responsive, courteous and quality service; in coordination with HRD, support the Division’s hiring process; establish and maintain high standards of conduct; supervise and professionally develop CO3s; meet and comply with all designated certification standards; maintain professional competency in telecommunications; actively participate and create effective partnerships with all internal and external customers; support the policies, procedures and programs established by the Division; and manage employees (train, develop, evaluate, recognize, award, correct and/or discipline) and identify and resolve problems at the lowest level.
Our new supervisor will be able to:

• Lead, supervise, mentor and evaluate the performance of assigned Communications Officer 3’s.
• Conduct or review Office of Professional Standards (OPS) investigations and/or take corrective action as appropriate.
• Train, develop, and mentor staff.
• Provide coverage when needed for the radio and telephone support.

Qualifications

Required Qualifications:

• Hold permanent status as a Communications Officer 3.
• High School graduate or GED equivalent.
• Knowledgeable of Computer Aided Dispatch (CAD), one or more telephone systems, two-way radio operation, OMNIXX/ACCESS, other computer applications, and multiple investigatory databases.

• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the Public Loan Forgiveness Program.

Supplemental Information