22 Virginia Heart Jobs near me
Virginia Heart is Hiring a Patient Services Representative Near Falls, VA
Status: Full-Time / Non-Exempt
Salary Range: $19.00 - $23.00Are you looking for new career opportunities, great wages, excellent benefits and work-life balance? Follow your heart to Virginia Heart!
At Virginia Heart, we are looking for a Patient Services Specialist Office Scheduler who provides superior service to existing and prospective patients of Virginia Heart while using guidelines and protocols to meet and exceed patients’ needs. The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call Center) and will provide efficient and effective scheduling of patients. The Patient Services Specialist Office Scheduler contributes to the success of achieving overall department performance goals and quality standards.
BenefitsWhen you work with Virginia Heart, you will enjoy a dedicated and experienced staff, competitive wages, excellent benefits and the following rewards and incentives:
- No Nights, weekends or holidays!
- Affordable Medical, Dental and Vision plans
- 401(k) Retirement Plan
- Paid Short-Term Disability
- Employee Assistance Program for Mental and Physical well-being
- Three Weeks of Paid Vacation upon eligibility
- One week of Paid Sick Leave
- Annual Merit-Based increases
- Career Advancement Opportunities
- Employee Referral Bonuses
- Employee Discount Programs
- Quarterly Employee Appreciation; Events to include therapy dogs, raffles, and other fun events
Responsibilities
- Schedules appointments for medical services, following appropriate scheduling protocols, via incoming phone calls and/or online requests from patients or providers
- Determines available appointment time, obtains and records patients’ identification and appointment information in Electronic Health Records system
- Messages information and/or transfers calls to appropriate personnel if patient requests advice, an urgent appointment, or schedules follow-up appointments according to protocol, as necessary
- Frequently interacts with internal clinical/non-clinical offices and staff to address patients’ needs
- Receives patients’ appointment requests while determining type of appointment needed by asking pertinent questions; refers patient appointment requests to other medical office locations as necessary
- Maintains the confidentiality and integrity of all computer and patient data
- Meets established Automated Call Distributor system call statistics goals
- Meets all individual monthly quality and service goals
- Maintains current knowledge of Patient Services policies and procedures
- Performs other work-related duties as assigned, such as clearing all call queues at the end of the day
- Responsible for answering phones in a courteous, professional, and timely manner.
- Provides friendly and efficient telephone services to patients and Virginia Heart staff and transfers calls as appropriate.
- Maintains good communication with patients/physicians and office staff.
- Demonstrates professionalism in all interactions with patients, vendors and fellow employees to create a positive experience.
- Exhibits empathy and compassion.
- Adheres to Virginia Heart dress code policy.
- Exudes confidence on the telephone fostering reassurance for our patients; maintains positive body language while working with team members. Resolves issues appropriate to position.
- Respects chain of command.
- Respects and maintains patient privacy and dignity. Adheres to HIPAA law and is aware of one’s own environment and communication with patients at all times.
- Identify all accepted insurance plans and cards. Is able to advise patients if they need to bring a referral to their appointment; able to advise patients if we do not participate with their insurance.
- At least 1 year of Call Center experience preferred
- At least 1 year of consumer-to-consumer service experience
- Knowledge of, and prior experience in Medical or Managed Care industry is preferred
- Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability, and must be a team player
- Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
- Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
- Strong communication skills over the phone and face-to-face
- Ability to deal with problems involving several concrete variables in standardized situations
- Fluent in Spanish is a plus
Job Summary
Full Time
Ambulatory Healthcare Services
$40k-49k (estimate)
05/25/2024
06/10/2024
virginiaheart.com
FALLS CHURCH, VA
50 - 100
1984
ANNE SAFKO
$5M - $10M
Ambulatory Healthcare Services
Related Companies
About Virginia Heart
Your Team. Your Heart. Virginia Heart established itself more than 30 years ago as the leader in premium cardiovascular care in Northern Virginia, setting the highest of standards for the care and wellness of those who put their trust in us daily. Our elite team of over 40 board-certified physicians and 10 office locations is the result of a relentless pursuit of exceeding expectations those of our patients and of our own team and we continue to build on an unparalleled platform of care that has garnered our recognition and reputation as the preeminent cardiovascular practice in the region. ...
The Virginia Heart family is committed to providing the highest level of comprehensive care, using the most advanced diagnostic procedures and treatments, leading to accurate diagnosis and complete treatment for our patients.
More
Show Less
The job skills required for Patient Services Representative include Scheduling, Communication Skills, HIPAA, Confidentiality, Time Management, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
02/28/2022: Vallejo, CA
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
02/15/2022: Kennewick, WA
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
03/07/2022: Saint Cloud, MN
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
12/16/2021: Fort Wayne, IN
This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
02/11/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
02/16/2022: Stockton, CA
Must exercise empathy and respect to provide excellent customer service for patients.
12/21/2021: Omaha, NE
Step 3: View the best colleges and universities for Patient Services Representative.
Similar Jobs
Popular Articles
