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Surprise Ford is Hiring a Customer Service Representative/Receptionist Near Surprise, AZ
Seeking a full-time and Part time, tech-savvy, and customer service-oriented individual, who is good at talking to customers and explaining the features/benefits of the vehicle.
Essential Duties and Responsibilities include the following:
Other duties may be assigned:
- Greet customers and direct to where they need to go.
- Able to manage a mutli phone line.
- Ensure that every guest receives excellent customer service upon taking delivery of their vehicle, with a special emphasis on properly educating the guest about the technology of the vehicle, including navigation and Bluetooth.
- Keeping up with all product knowledge and any other updates related to the deliveries of a new vehicle.
- Follow up with customers to ensure complete satisfaction, addressing any customer concerns through telephone and email after their purchase.
- Commit to becoming an expert and gain in-depth knowledge of our brand’s vehicle accessories and technology.
- Maintains Customer Satisfaction scores at or above company standards.
- Follows Safeguards rules and regulations.
- Excellent customer service skills.
- Must be able to work evening shifts AND weekends.
- Steady work history and the commitment to starting a new career.
- Outgoing personality with expertise in developing relationships (i.e., a “people person").
- Excellent appearance, and verbal/written communication skills.
- Strong record of positive Customer Service results.
- Team oriented.
- Submit to and successfully complete MVR, background check, and pre-employment drug test.
- Valid driver's license with a good driving record.
We offer a competitive benefits package to all full-time employees including health, dental, vision, life, and disability insurance and 401(K). We are an Equal Opportunity Employer (EOE).
Job Summary
Part Time
$36k-45k (estimate)
05/20/2024
07/18/2024
surpriseford.com
Surprise, NY
50 - 100
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The following is the career advancement route for Customer Service Representative/Receptionist positions, which can be used as a reference in future career path planning. As a Customer Service Representative/Receptionist, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative/Receptionist. You can explore the career advancement for a Customer Service Representative/Receptionist below and select your interested title to get hiring information.
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