SUMMARY

Responsible for managing all aspects of the Front Desk and Central Reservation Team. A key aspect of the role is managing multiple software systems and online booking platforms that extend GTR products to guests and OTA’s. You will provide support to both Front Desk and Reservations agents so they may efficiently book lodging as well as all resort offerings to our guests and ensure that our guests receive exceptional service during their stay. This position works closely with the Director of Lodging & Reservations to oversee the development of the departments and to provide reporting and training to staff on operations, guest service, products, and sales techniques. Every effort is made to maximize occupancy & revenue while at the same time provide exceptional guest service. The Lodging and Reservations Manager works very closely with all revenue departments to develop advanced sales opportunities. A key part of every employee’s job is to serve as a Targhee Ambassador, engaging the guest at every opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to; other duties may be assigned.

1. Act as Administrator within multiple lodging software systems to:
2. 1.  maintain lodging rates and availability, and overall system management.
   2. Set up lodging packages/promos in CRM.
   3. Works with Product Manager in development of Lodging products and implementations
   4. Create and utilize reports to assist with analysis and forecasting of rates and occupancy.
3. Manage Travel Agents, and Extranets across all booking channels, working to establish rate parity and standardized practices, efficiencies, policies, proper billing, auditing reconciling and communications.
4. Manage daily audits with a keen eye for discrepancy and detail.
5. 1. Review rate plans, rate sets, and packages, tax coding and ledger transfers.
   2. Audit Travel Insurance Sales
6. Audit Availability daily.
7. 1. Manage any overbookings.
   2. Review group blocks and adjust maintenance blocks accordingly.
   3. Track and process reservations agent commissions.
8. Work closely with National Sales manager.
9. 1. Ensure group reservations are entered by the reservations team.
10. Will act as the liaison between Product Development, Lodging and Front Desk.
11. 1. Will coordinate with Product Development regarding Aspenware Lodging products.
12. Recruit and train Team Members in all aspects of the Front Desk Agent job and Lodging Agent job, including the Resort, it’s offerings and the surrounding areas.
13. 1. Provide regular coaching and productive feedback to all team members.
    2. Provide employee evaluations.
14. Flexible working hours, weekends and holidays may be required. Some job sharing may be required.
15. Job sharing may be required at times.
16. 1. Will need to act as Lodging Agent or Front Desk Agent at times.
17. Analize guest feedback and Survey responses and implement actions to improve guest experiences.
18. Maintain a positive and fun, yet productive and successful work environment.

RESPONSIBILITIES TO SAFETY

1. Protect the safety of self, co-workers, and Grand Targhee Resort guests always.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents at once to immediate supervisor.
4. Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
5. Operate equipment in a safe manner that will not lead to injury of yourself or others.
6. Drive in accordance with the law and Grand Targhee Resort policies.

SUPERVISORY RESPONSIBILITIES

This position provides daily supervision for staff and acts as lodging lead in absence of other supervisors/managers and assists in training front desk and reservations staff.