Reporting to the Practice Manager, the primary focus of this position is to oversee the Patient Services Team and ensure the efficient flow of daily clinics and maximum patient satisfaction. Assuming administrative tasks and managing cash flow accuracy at the reception desks. Leading orientation, training, support and direction of Patient Services Manager and staff. Careful monitoring of current processes, policies and practices will be essential for compliance and potential modifications as necessary. Full Time position, Monday-Friday, variation of 8:00am - 5:00pm with possible Saturdays.

Essential Functions

Reasonable accommodations may be made for individuals with disabilities to perform essential functions. 

1. Leads by example in professionalism, patient satisfaction and team cohesion
2. Ensures thorough and consistent training and direction of all members of Patient Services team through consistent presence in patient areas
3. Monitors financial transactions to ensure maximum and accurate collection at the reception desks including balancing batches and reviewing appropriate reports
4. Deposit cash and checks, as needed
5. Oversee daily reporting to ensure accurate scheduling, billing and following of Doctors orders
6. Maintains familiarity with all types of medical and vision insurance to ensure office is current on latest updates and/or changes
7. Assists with patient billing questions and other concerns, and/or guides them to appropriate resources for further information, guidance or assistance
8. Assists patients, patients’ families, referring physicians and third-party carriers to resolve patient-related issues
9. Maintains an intimate understanding of the billing, scheduling, and reporting functions of the computer system and demonstrates efficiency of use
10. Manages clinic schedules for best efficiency, use of resources and optimum patient experience
11. Implements and evaluates processes for continuous improvement.
12. Manage employee scheduling, payroll and time-off requests for Patient Services Team 
13. Collaborates in recruiting, hiring, orientation, development and evaluation of clerical and clinical staff
14. Manage orientation, development and evaluation of team including performance reviews and disciplinary, as necessary 
15. Provides assistance in any area when support staff is unavailable or absent
16. Oversees and approves office supply inventory and coordinates the servicing of office equipment
17. Other duties as assigned 

Competencies

1. High level leadership skills
2. Highly organized
3. Positive and flexible demeanor
4. Attention to details
5. Relationship Management 
6. Conflict resolution

Work Environment

This role operates in a professional medical office environment routinely using standard office and clinical equipment such as computers, telephones and testing equipment.

Physical Demands

This role requires periods of time sitting at a desk using office equipment as well as moving around the office meeting with, and training, Physicians and staff.

Position Type and Expected Hours of Work 

This is a full-time, exempt position. Days and hours of work vary according to the business demands. 

Travel

Travel may be involved as is necessary. (Mileage is reimbursed)

Required Education and Experience

At least 3 years related experience

Work Authorization

All employees must be already authorized to work in the USA 

AAP/EEO Statement

Boston Laser Eye Institute is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Responsibilities and activities may change at any time with or without notice.