Job Title : Customer Service Representative

Location : STX I, Huntersville, NC

Reports To : Customer Relations & Logistics Manager

SCOPE OF POSITION :

The Inside Sales Customer Service Representative is responsible for professionally managing incoming requests from customers and ensuring the any issues are resolved promptly and accurately.

They will provide exceptional experience for our customers at SAERTEX USA LLC, playing a critical role in building customer relationships and representing the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Ability to prepare quotes and follow up with customers.
• Assist customer with issues / inquiries and process customer orders.
• Work with quality on customer NCR resolution and relay information accurately to all parties.
• Maintain accurate, updated, well-organized and assessable customer records.
• Take ownership of customer issues / inquiries until fully resolved.
• Strive for same day PO summary turnaround.
• Prepare shipments & get quotes for shipping as needed.
• Participate in special projects and perform other duties as assigned.
• Work closely with sales, engineering, manufacturing, and other departments to provide a positive buying experience for our customers.

SKILLS

• Excellent customer service, inside sales, people skills and computer experience (MS Office, Outlook, Excel, etc)
• Ability to mulit-task, pay strong attention to detail and accuracy, and have a strong sense of urgency.
• Ability to work well collaboratively as well as independently.
• Understand different units of measure / conversions.
• Must be self-motivated and have a strong memory / re-call.

REQUIREMENTS

• Ability to establish and maintain appropriate relationships with customers.
• SAP experience a plus.
• Foreign language : Spanish or German a plus.

Preferred

• Background in composites and / or textile industry experience

Last updated : 2024-05-03