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eXp Realty is Hiring a Remote IT Support Technician - (REMOTE)
- Utilize remote monitoring and management software to efficiently troubleshoot and maintain software and hardware deployed throughout the company
- Order/deploy hardware for new and existing employees, as well as receive hardware returns.
- Process any adds, removes, or changes to staff accounts on the various company systems
- Work with vendors for hardware repairs
- Deploy and maintain procedures, work instructions, and security standards for all company issued computer hardware and software
- Respond to help desk requests in a prompt and professional manner
- Record events and problems and their resolution in ticket logs
- Write technical documentation and knowledge base articles
- Escalate or direct help desk requests to the appropriate teams, departments, and management.
- Provide accurate information on IT products, systems, or services
- Pass on any feedback or suggestions by staff to management or the appropriate internal team
- Identify and suggest possible improvements on procedures
- Perform designated job tasks efficiently and within the provided time frame.
- Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
- Attend virtual meetings, provide updates on progress, and actively participate in discussions.
- Adhere to company policies and guidelines, including data security and confidentiality.
- Complete assigned projects, assignments, or tasks with attention to detail and quality.
- Manage and prioritize workload effectively to meet deadlines and deliver results.
- Continuously update job knowledge by participating in training opportunities or self-directed learning.
- Collaborate with colleagues on shared documents or projects using remote collaboration tools.
- Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
- Ensure availability and responsiveness during agreed-upon working hours.
- Other duties as assigned
- Customer Satisfaction Rating
- Issue resolution time
- Issue response and wait time
- Bachelor of Science in Information Systems, Computer Science or a related discipline and / or 3 to 5 years professional experience.
- Expertise in Microsoft Windows environment, including hardware troubleshooting
- Working knowledge of help desk, remote monitoring and management, and antivirus software
- Hands on experience of installing IT hardware and software for Windows and Apple products
- Experience with cloud-based services (Workplace, Google G Suite, etc)
- Strong interpersonal skills
- Strong organizational and process management skills
- Able to articulate complex concepts in a meaningful and understandable way
- High degree of creativity and problem-solving ability
- Able to multitask and manage priorities
- Able to define and achieve objectives
- Able to quickly learn and absorb new systems, applications, processes, and procedures.
- Agile/Flexible attitude
- Strong attention to detail required
- Excellent customer service abilities: written and verbal communication must be superb
- Excellent critical thinking and problem solving skills
- Team player - able to complete individual tasks as well as work on a team to accomplish a goal
- Experience in the real estate industry strongly preferred
- Excellent communication skills both written and verbal
- Experience in coordinating events and group activities
- Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
- Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
- Remote Work experience required
- Dedicated home-office/work space
- Advanced Trello experience preferred
- Aptitude for using online platforms and softwares to work remotely
- Okta Identity Management
- Endpoint management tools (ManageEngine, IBM MaaS360, AirWatch)
- Scripting Tools
- Working in a remote environment
- Macbook and related products
- Image creation and management
- Fully remote environment
- Flexible Time Off for Salaried Employees
- 401k with 4% match (immediate vesting)
- Robust Medical, Dental, & Vision benefits
- Company provided equipment
- Monthly Technology Stipend
- FSA & HSA with employer contributions
- Health & Wellness incentives
- 100% Paid Parental Leave
Job Summary
Full Time
$48k-60k (estimate)
05/25/2024
07/23/2024
phoenixnorthwesthomes.com
Gurnee, IL
<25
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The job skills required for IT Support Technician - (REMOTE) include Help Desk, Customer Service, IT Support, Operating System, Problem Solving, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician - (REMOTE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician - (REMOTE). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician - (REMOTE) positions, which can be used as a reference in future career path planning. As an IT Support Technician - (REMOTE), it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician - (REMOTE). You can explore the career advancement for an IT Support Technician - (REMOTE) below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
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Step 3: View the best colleges and universities for IT Support Technician.
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