Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What will you do:

Represents eXp Realty as the front-line organization to assist agents and brokers on their Real Estate transactions. The ability to work side by side within the Transactions team and serve as a lead/point of contact to agents to help answer the simple to complex questions as it relates to every day in a virtual (remote) environment. World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.

How you will make an impact:

• Manage and support payment processing in the following areas:
• Individual Agents
• Teams Transactions (e.g. Mega, Large Teams)
• State / Geo Based Transactions (e.g. CA, FL, TX, etc)
• Works within a cloud-based real estate transaction management platform.
• Identifies and communicates areas of improvement to the Transaction Payment Processor Tier 2; always identifying and recommending process improvements to help with overall agent experience
• Organize transaction documents and check for accuracy between all systems.
• Respond to agents’ questions in a timely and professional manner;
• Review of transaction data, preparation of Commission Disbursement Authorizations and settlement of files
• Complete daily tasks in a timely efficient manner.
• Works closely with the Brokerage Operations team to assist in document review and reminders of the status of a file.
• Review transaction documents and incoming settlement statements to ensure documents match Enterprise before settling files.
• Able to work with agents and settlement companies to identify and resolve errors on file.
• Greet Agent/New Recruits in cloud-based office and provide education of services provided;
• Performs other duties as assigned
• Strong attention to detail in reviewing documents and entering data is required;
• Assist the immediate needs of agents and brokers
• Ability to maintain confidentiality and work well with agents;
• Work independently, resolve problems in a timely manner

How will you grab our attention:

• 2 years of relevant experience in a high-volume, transaction process with a focus on delivering a world-class customer service/experience
• Real Estate Experience in Transaction Contract Management a plus
• Ability to read and interpret documents including real estate contracts, leases, and settlement statements;
• Highly adaptable and a clear-thinking problem solver;
• A self-starter on individual projects and a contributing member on team projects with a “can do” attitude;
• Excellent written, verbal, and organizational skills;
• Professional telephone skills;
• Strong organizational, prioritization and time management skills;
• Positive, trustworthy and dependable;
• Proficiency in G Suite strongly preferred
• SkySlope experience preferred
• Ability to work remotely with no direct in-person supervision

What eXp Realty provides:

• Robust Medical coverage, as well as Dental & Vision benefits
• Company supplied equipment; laptop, monitor, headset
• FSA plan
• 401k with a 4% match
• Stock option grant
• Fully remote environment
• Amazing company culture
• And more...

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. eXp Realty reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.