What are the responsibilities and job description for the IT Helpdesk Support Technician position at VONDERS?
Day-to-Day Responsibilities
Impact Staffing International (ISI) is seeking an
IT Helpdesk Support Technician
to join our client's IT team at the Parco Refinery in Sinclair, WY for a 3-month contract dedicated to a PC refresh project involving approximately 200 laptops that must be updated to Windows 11 before year-end. You will be required to go onsite Monday-Friday 8 AM- 5 PM. In this role, you will support end-users throughout the refresh process by migrating data and files from old machines to new Windows 11 devices, installing required software to ensure proper functionality, and working directly with employees to validate that new machines mirror their old systems prior to decommissioning. Additional responsibilities include updating the asset management database with accurate records, coordinating the recycling of legacy machines, providing Tier 1 helpdesk support and troubleshooting, relocating and setting up equipment across the refinery, collaborating with the onsite IT team (Network Administrator and Desktop Support) to meet tight project deadlines, and adhering to refinery compliance and safety requirements, including facial hair policies (no beards, goatees, etc.).
Required Skills And Background
- High School Diploma or equivalent required.
- Minimum of 2 years of IT support experience, preferably in desktop refresh or helpdesk roles.
- Familiarity with Microsoft Windows 10/11 environments.
- Strong troubleshooting, problem-solving, and customer service skills.
- Ability to transfer data, install software, and verify end-user system performance.
- Excellent interpersonal and communication skills.
Preferred Qualifications
- CompTIA A certification (or ability to obtain within 6 months).
- MCP certification within 12 months.
- Prior experience supporting hardware refresh projects in enterprise or industrial settings.
- Network or HDI certification a plus.
Client Benefits Include
- Health, dental, and medical insurance
- 401(k) with employer match
- Weekly pay
- Strong safety culture and structured training
- Opportunity to gain hands-on IT experience in an industrial environment