What are the responsibilities and job description for the Integrated Care Manager-Hope House Respite Center position at Volunteers of America Eastern Washington?
Description
The Integrated Care Manager provides clinical and operational leadership within a 24/7 residential program serving adults with complex medical, behavioral health, and social needs. This role supervises care coordination and support staff, ensures high-quality, trauma-informed services, and promotes integrated, participant-centered care. The Integrated Care Manager works collaboratively with leadership, community partners, and clinical providers to support participant stability, recovery, and overall program success.
Schedules vary and may include days, evenings, weekends, and occasional holidays based on program needs.
Team Leadership & Clinical Supervision
Successful candidates demonstrate strong trauma-informed leadership, effective communication, crisis-management skills, organizational oversight, and a deep commitment to participant empowerment and recovery-oriented values.
The Integrated Care Manager provides clinical and operational leadership within a 24/7 residential program serving adults with complex medical, behavioral health, and social needs. This role supervises care coordination and support staff, ensures high-quality, trauma-informed services, and promotes integrated, participant-centered care. The Integrated Care Manager works collaboratively with leadership, community partners, and clinical providers to support participant stability, recovery, and overall program success.
Schedules vary and may include days, evenings, weekends, and occasional holidays based on program needs.
Team Leadership & Clinical Supervision
- Supervise support staff, including coaching, performance management, and professional development
- Foster trauma-informed, recovery-oriented, and culturally humble practices
- Ensure clear communication, role clarity, and collaborative team functioning
- Partner closely with program and clinical leadership to meet program goals
- Ensure care planning integrates medical, behavioral health, housing, and peer support perspectives
- Guide interdisciplinary case conferences and care plan adjustments
- Support staff in maintaining compassionate boundaries and professional standards
- Provide advanced problem-solving for complex participant needs and system barriers
- Support staff in responding to behavioral health crises using de-escalation approaches
- Coordinate escalation to higher levels of care when needed
- Build and maintain relationships with hospitals, behavioral health providers, housing agencies, and community partners
- Represent the program in community meetings and collaborative networks
- Identify service gaps and develop solutions to support continuity of care
- Bachelor’s degree in Social Work, Human Services, Public Health, Behavioral Health, or related field OR 5 years of equivalent experience
- At least 2 years of experience supervising staff in healthcare, behavioral health, housing, or community services
- Experience working with individuals experiencing homelessness, behavioral health challenges, substance use disorder, or medical vulnerability
- Knowledge of integrated care and recovery-oriented practice
- Experience in medical respite, healthcare case management, behavioral health, or peer services
- Familiarity with Medicaid and Washington healthcare systems
- Advanced experience with trauma-informed care, harm reduction, and motivational interviewing
Successful candidates demonstrate strong trauma-informed leadership, effective communication, crisis-management skills, organizational oversight, and a deep commitment to participant empowerment and recovery-oriented values.