What are the responsibilities and job description for the Hope House Respite Support Staff position at Volunteers of America Eastern Washington?
Description
Be Part of Healing. Be Part of Hope.
Volunteers of America Eastern Washington & Northern Idaho (VOA) is seeking compassionate, service-oriented Respite Support Staff to join our Hope House program.
Hope House provides short-term, supportive stays for adults experiencing homelessness who need a safe, welcoming place to rest and stabilize after a major transition. This role is ideal for individuals who thrive in customer service, hospitality, or concierge-style environments and want to make a meaningful impact through a steady, and meaningful presence. If you’re looking for purpose-driven work where kindness, professionalism, and human connection matter, we invite you to apply.
Requirements
We are currently hiring for the following schedules:
- Saturday & Sunday | 8:00 PM – 6:00 AM
(Additional hours available to reach full-time, if desired. Shift differential for overnight hours) - Saturday & Sunday | 5:30 AM - 1:30 PM
(Additional hours available to reach full-time, if desired.)
What you'll be doing
- Provide a warm, welcoming, and respectful experience for guests
- Serve as a primary point of contact, offering assistance, information, and guidance
- Help maintain a calm, safe, and trauma-informed environment
- Prepare and serve meals; support routine cleaning and upkeep of shared spaces
- Coordinate referrals and connect guests with internal and community resources
- Monitor the environment and respond to concerns with professionalism and care
- Accurately complete shift notes, logs, and basic reporting
- Work independently while staying connected with the broader Hope House team
This role is great for individuals with experience in:
- Front desk, guest services, or residential support
- Shelters, transitional housing, or community programs
- Behavioral health, peer support, or recovery-oriented services
- Crisis response, de-escalation, or conflict resolution
- Individuals with lived experience and a strong desire to support others
Requirements
- Eligible to apply for an Agency Affiliated Counselor (AAC) credential within 30 days of hire
- Willing to obtain (with VOA support): CPR/BLS, First Aid, and Food Handler’s Permit
- Strong communication skills and a calm, respectful presence
- Ability to work independently, particularly in evening or overnight shifts
- Must be 21 years or older and able to pass a background check
Preferred:
- Experience in homeless services, trauma-informed care, peer support, or behavioral health setting
Benefits and Perks
- 8 paid holidays plus up to 5 discretionary holidays
- FREE Medical, Dental, and Vision insurance
- FREE Life Insurance, Long-Term Disability, and enhanced mental health benefits
- Paid sick leave, vacation, and floating holidays
- Optional Aflac plans (accident, critical illness, hospital indemnity)
- 403(b) retirement plan
- Mileage reimbursement
- Ongoing training and professional development
- Eligible employer for Public Service Loan Forgiveness (PSLF)
Why Volunteers of America?
At VOA, we put people first—always. This role is about showing up with consistency, kindness, and professionalism for individuals during moments that matter. You’ll be part of a team that believes dignity, stability, and hope are powerful tools for change.
People First – Empowering All