What are the responsibilities and job description for the Case Manager – Alexandria’s House & Aston Bleck Apartments position at Volunteers of America Eastern Washington?
Description
Volunteers of America (VOA) is looking for a compassionate, organized Case Manager to support young mothers and their children through two of our DCYF-licensed transitional housing programs—Alexandria’s House and Aston Bleck Apartments. These programs are designed to help young moms build safe, stable futures through housing, education, parenting support, and life-skills development in environments that promote growth, healing, and independence.
Requirements
What the Role Involves
Case Managers provide individualized, holistic case management while supporting residents’ daily progress toward self-sufficiency. Core responsibilities include:
- Providing comprehensive case management services, including intake assessments, benefits screenings, goal setting, and long-term care planning
- Meeting regularly with residents to support progress, address barriers, and reinforce accountability
- Supporting residents in developing independent living and parenting skills, including budgeting, household management, and daily routines
- Coordinating services with community partners, including DCYF, public health nurses, behavioral health providers, and housing resources
- Identifying when residents may need additional supports such as mental health, substance use treatment, medical care, or financial education
- Providing advocacy and referrals, and following up to ensure services are accessed successfully
- Completing accurate, timely documentation and data entry to meet program, licensing, and Foundational Community Support (FCS) requirements
- Participating in, staff meetings, and required trainings
- Upholding VOA policies, professional ethics, confidentiality standards, and program expectations
This role requires strong written communication skills and consistent computer use, alongside regular in-person engagement with residents in a dynamic residential environment.
Schedule Details
- A typical schedule is Monday–Friday, between 8:00 AM and 6:00 PM, with some flexibility to meet participant or program needs. Occasional evening or weekend hours may be required for resident support or program events. Participation in a rotating on-call schedule may also be required.
Required Education and Experience
- Bachelor’s degree in a social science or related field
- At least two (2) years of experience working with families or high-risk populations
Certification and Compliance Requirements
Employees must be willing and able to:
- Be eligible for Agency Affiliated Counselor (AAC) status and apply within 30 days of hire
- Obtain CPR, First Aid, and Bloodborne Pathogen (BBP) certifications within one week of employment
- Hold a valid driver’s license, reliable transportation, and required auto insurance
- Maintain a valid Food Handler’s Permit
- Complete required TB testing, vaccinations, and background checks, including DCYF
- Meet program licensing requirements, including being at least 21 years of age
Preferred Qualifications
- Experience working with pregnant or parenting youth
Benefits
- 8 paid holidays plus up to 5 floating holidays
- 100% employer-paid medical, dental, and vision insurance
- Employer-paid life insurance and long-term disability
- Generous paid time off, including vacation and sick leave
- 403(b) retirement plan
Why VOA?
At VOA of Spokane, we believe in Seeing People First and Empowering All to Thrive. You’ll join a mission-driven organization that supports women and children on their journey toward independence. We offer competitive benefits, ongoing professional development, and a collaborative, supportive workplace where every success is celebrated.
Salary : $24 - $25