Customer Energy Management Project Coordinator

Job Title: Customer Energy Management Project Coordinator I

Location: Traverse City, MI (Hybrid – On-site Monday, Tuesday, Thursday | 1–2 field days/week)

Department: Customer Energy Management

Summary:

• The Customer Energy Management Project Coordinator I supports the New Business department by managing customer requests for new electric service from project initiation through closeout. This role serves as the main point of contact for customers, internal stakeholders, and field teams—ensuring smooth coordination, timely communication, and adherence to project schedules and budgets.
• This position reports initially to Deborah Somerville, Regional Manager, with a designated leader to be assigned at a later stage. The selected candidate will work in a hybrid capacity, spending time both in-office and in the field meeting with customers (mileage reimbursed).

Key Responsibilities:

• Serve as the primary project manager for customer-initiated new electric service requests, from initiation to hand-off for scheduling and project closeout.
• Manage and track project progress through multiple phases, ensuring timely execution of all deliverables.
• Maintain clear and proactive customer communication via phone, email, and in-person meetings to update on project scope, design, schedule, and next steps.
• Conduct field visits to meet with customers, builders, and contractors to verify project requirements and site readiness.
• Collaborate with internal stakeholders including permitting, billing, engineering design, and scheduling teams to ensure all project documentation and dependencies are completed.
• Support workload management by tracking and reporting project progress in SAP and other PM tools.
• Coordinate and document project data including timelines, budgets, and Gantt charts to support reporting and compliance.
• Participate in departmental meetings and contribute to continuous improvement initiatives within the Customer Energy Management team.

Required Qualifications:

• Bachelor’s degree in Business, Engineering, Construction Management, or related field preferred; equivalent experience considered.
• 1–3 years of experience in project coordination, preferably within utilities, construction, or energy sectors.
• Demonstrated ability to manage multiple projects and communicate effectively with diverse internal and external stakeholders.
• Proficiency in SAP or similar ERP systems preferred.
• Experience with project management software for schedule and budget tracking (e.g., MS Project, Primavera, Smartsheet).
• Strong customer service orientation, with ability to represent CMS Energy professionally in field and customer interactions.
• Valid driver’s license and ability to travel locally for field visits.

Preferred Skills:

• Experience working on utility service connection or energy management projects.
• Knowledge of electric distribution systems or permitting processes.