Automotive Claims Representative

Title: Arbitration Specialist/Automotive Claims Representative

Location: Matteson IL

Duration: 5 months contract (potential to extend)

Schedule: Monday–Friday, 8:30 AM – 5:00 PM (40 hours/week)

Work Type: On-site

Travel: None required

Position Summary:

The Arbitration Specialist is responsible for reviewing customer complaints related to vehicle sales, investigating issues, mediating disputes between buyers and sellers, and ensuring compliance with national arbitration policies and state/federal regulations. The goal is to resolve issues efficiently while maintaining customer satisfaction and auction integrity.

Key Responsibilities:

• Review and investigate vehicle condition complaints and inspection reports.
• Determine validity of claims and authorize additional inspections as needed.
• Mediate disputes and negotiate repairs or price adjustments to resolve conflicts.
• Ensure compliance with auction policies and legal regulations (title, mileage, frame damage, etc.).
• Maintain detailed case files for each arbitration.
• Liaise with state/federal authorities for issues like odometer fraud or salvage titles.
• Promote post-sale inspection services to customers.
• Communicate clearly with all involved departments (sales, inspection, etc.).
• Ensure workplace safety and follow company safety protocols.

Qualifications:

• High School Diploma or GED required; postsecondary education a plus.
• 3–5 years of automotive, mechanical, or body shop experience (especially involving complaint resolution).
• Strong verbal/written communication and organization skills.
• Knowledge of vehicle arbitration laws and regulations.
• Valid driver’s license with a clean record.
• Ability to stand, walk, and perform light physical tasks regularly.