Customer Energy Management Project Coordinator I

Customer Energy Management Project Coordinator I

Contract Duration: Through 11/17/2026 (High potential for extension)

Location: Traverse City, MI 49686

Work Schedule: Hybrid (In-office Monday–Wednesday; 1–2 days/week field work)

Travel: Local travel within Traverse City and surrounding service areas (Boyne, Ludington, Benzie, Cadillac) – mileage reimbursed.

Position Summary

The Project Coordinator is responsible for managing new electric service requests for residential, commercial, and other customer segments within the Traverse City service area. This role serves as the primary point of contact for customers, overseeing each project from initiation through design and final handoff to the scheduling and operations teams for installation.

This position requires strong project management, coordination, and customer service skills, as it involves managing multiple concurrent projects, internal stakeholders, and external customers in a fast-paced, high-volume work environment.

Key Responsibilities

• End-to-End Project Management: Manage all phases of new electric service projects — initiation, scoping, design, internal approvals, and handoff to scheduling and operations.
• Customer Relationship Management: Act as the main point of contact for customers (residential, commercial, builders) ensuring clear and consistent communication throughout the project lifecycle.
• Stakeholder Coordination: Collaborate with internal teams including permitting, billing, engineering, design, and operations to ensure seamless project execution.
• Task & Workflow Management: Track and manage project tasks, timelines, and milestones using internal project management software and SAP systems.
• Customer-Facing Field Work: Conduct site visits and meet customers in the field 1–2 days per week, depending on workload.
• Documentation & Reporting: Maintain accurate project documentation, update systems with progress data, and report project status to management.
• Issue Resolution: Proactively identify risks or bottlenecks and take corrective actions to keep projects on schedule.
• Service Quality: Ensure a highly responsive and customer-centric approach, addressing customer inquiries and concerns promptly and professionally.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Construction Management, or a related field (or equivalent professional experience).
• Proven project management experience, preferably managing utility, construction, or infrastructure-related projects.
• Strong customer service orientation with experience in customer-facing roles.
• Proficiency in project management tools (e.g., MS Project, Smartsheet, Primavera, etc.) for managing timelines, tasks, and budgets.
• Experience with SAP or other ERP/project management systems preferred.
• Strong written and verbal communication skills; ability to coordinate across multiple departments and stakeholders.
• Valid driver’s license and ability to travel locally for field visits.

Preferred Qualifications

• Experience working within utility or energy distribution industries.
• Background in construction project management or civil engineering projects.
• Exposure to CAD software (not required but beneficial).
• Familiarity with permitting processes and utility design documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Work Environment

• Hybrid Work Model: Expected to work on-site in the Traverse City office Monday through Wednesday.
• Field Visits: 1–2 days per week based on project workload and site needs.
• Office Requirement: Must office out of the Traverse City location (not open to other service centers).
• Mileage reimbursement provided for approved travel for site visits.