Front Desk Monitor

Front Desk Monitor The Milford Youth Center has an opening for a full time, 35 hour per week Front Desk Monitor. This is a union position responsible for the provision of administrative and clerical services consistent with department policies and procedures. The employee is required to perform all similar or related duties. Essential Functions • Greets and assists all visitors to the Milford Youth Center, directing visitors to the appropriate person and provides assistance to all visitors, ensuring their needs are being met. • Performs general administrative duties including preparing correspondence and thank you letters, filing, record keeping, answering telephones, and taking messages. • Receives and responds to inquiries and complaints from the public, both in person and on the telephone, refers questions to supervisor or appropriate authority when necessary. • Accepts all deliveries and/or delivers weekly Town paperwork to Town Hall and/or any other offsite locations as necessary. • Maintains all program calendars and attendance tracking for activities held at the Youth Center. • Interacts with all guests on initial membership information for input into ‘MY SENIOR CENTER” and maintains and inputs data into “MY SENIOR CENTER” database. • Works with Program Coordinator to ensure all volunteer, youth and event data is being recorded. • Works with Assistant Director to create and maintain rental rosters and participants. • Maintains records of activity for each program/activity provided through the Milford Youth Center and monitors the status of programs/activities/rentals. • Processes and reconciles payments based on assigned fee schedules. • Collects and/or picks up and records all donations being received to the Milford Youth Center. • Performs a wide range of morning preparation tasks including assisting with our supplemental meal programs packaging pre-made meals for after school and summer camp programs; tea and coffee for senior walking program; and basic set-up for MYC Kids Play Programming. • Receives and transfers incoming telephone calls to appropriate department personnel. • Updates informational boards at Center and front entrance as needed. • Assists volunteers and staff as needed. Required Qualifications, Education, and Experience High School Diploma or equivalent; a minimum of one (1) year related work experience in an office environment; or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. Knowledge, Skills, & Abilities • Knowledge of common policies, practices, and procedures of the department and office operations, laws, and regulations pertinent to position functions. • Must demonstrate proficient written and oral communication skills. • Ability to interact effectively and appropriately with the public and other personnel and perform multiple tasks in a detailed and organized manner. This position is a grade 3 Administrative Specialist with a starting wage of $26.38 per hour in a 9 step range spanning $26.38 to $34.74 per hour (subject to any increase provided by the updated contract). The hours for the position are from 10 a.m. to 6 p.m., M-F. Interested candidates should send their resume and letter of interest to Kristin Melpignano at kmelpignano@townofmilford.com.