Front Desk Monitor/Receptionist

Overview
We are seeking a dedicated and professional Front Desk Receptionist to be the first point of contact for the Milford Youth Center. The ideal candidate will possess exceptional customer service skills, a friendly demeanor, and the ability to manage multiple tasks efficiently. This is a union position responsible for the provision of administrative and clerical services consistent with department policies and procedures. The employee is required to perform all similar or related duties.

Essential Functions:

• Greets and assists all visitors to the Milford Youth Center, directing visitors to the appropriate person and provides assistance to all visitors, ensuring their needs are being met.
• Performs general administrative duties including preparing correspondence and thank you letters, filing, record keeping, answering telephones, and taking messages.
• Receives and responds to inquiries and complaints from the public, both in person and on the telephone, refers questions to supervisor or appropriate authority when necessary.
• Accepts all deliveries and/or delivers weekly Town paperwork to Town Hall and/or any other offsite locations as necessary.
• Maintains all program calendars and attendance tracking for activities held at the Youth Center.
• Interacts with all guests on initial membership information for input into ‘MY SENIOR CENTER” and maintains and inputs data into “MY SENIOR CENTER” database.
• Works with Program Coordinator to ensure all volunteer, youth and event data is being recorded.
• Works with Assistant Director to create and maintain rental rosters and participants.
• Maintains records of activity for each program/activity provided through the Milford Youth Center and monitors the status of programs/activities/rentals.
• Processes and reconciles payments based on assigned fee schedules.
• Collects and/or picks up and records all donations being received to the Milford Youth Center.
• Performs a wide range of morning preparation tasks including assisting with our supplemental meal programs packaging pre-made meals for after school and summer camp programs; tea and coffee for senior walking program; and basic set-up for MYC Kids Play Programming.
• Receives and transfers incoming telephone calls to appropriate department personnel.
• Updates informational boards at Center and front entrance as needed.
• Assists volunteers and staff as needed.

Required Qualifications:

• High School Diploma or equivalent; a minimum of one (1) year related work experience in an office environment; or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Knowledge, Skills, & Abilities

· Knowledge of common policies, practices, and procedures of the department and office operations, laws, and regulations pertinent to position functions.

· Must demonstrate proficient written and oral communication skills.

· Ability to interact effectively and appropriately with the public and other personnel and perform multiple tasks in a detailed and organized manner.

This position is a grade 3 Administrative Specialist with a starting wage of $26.38 per hour in a 9 step range spanning from $26.38 to $34.74 per hour (subject to any increase provided by the updated contract). The hours for the position are from 10 a.m. to 6 p.m., M-F.

Job Type: Full-time

Pay: From $26.38 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $26 - $35